L3 Engineer

Responsibilities:

• Products suite Management and Support: Windows server, VMWARE, Hyper-V
• MS365 (management and support): design and management
• Intune
• ImmyBot (automation tool) - we’re looking for someone that champions this product
• Good PowerShell scripting skills
• Act as the main escalation point for L1 and L2 complex issues.
• Security stack: Huntress, Proofpoint, MS security stack, DNS filter, be able to able to help and support these tools
• ConnectWise RMM; ConnectWise Manage (ticketing system)
• Project based activity: under client environment management process and assistant with handover and ongoing management of the customer
• SharePoint experience would be advantageous; 365 for the majority of the customers (focus on SharePoint sites management).
• Document processes, configurations, and solutions for knowledge sharing and compliance purposes.
• Record time in ConnectWise: good time management skills for billable accurate entries

To be successful in this role, you will have;

• Required Skills/Experience:
• A minimum of 5 years MSP experience in a similar role
• Proven experience working in a Systems Administration / Level 3 Support type role
• Technical Skills (Systems/Tools):
• Immybot (Automation): Must possess high-level PowerShell scripting skills and champion this product for the deployment, updating, and management of client applications.
• Security Stack: Ensure the cybersecurity stack—including Huntress, Proofpoint, Avanan, Connectsecure, DNSFilter, and Threatlocker—is fully rolled out, proactively monitored, and managed for our clients.
• ConnectWise RMM: Demonstrated expertise in using this platform for patch management and remote support to maintain patching compliance across client systems.
• ConnectWise Manage: Deep familiarity with ConnectWise ticketing, aligning with Sea Level processes, and maintaining accurate time recording and management for billing and client services.
• SharePoint: Essential experience in managing sites, document libraries, security, and migrating data for M365 clients.
• Microsoft Intune: Proven ability to manage compliance and enforce technical controls in line with Essential Eight and ISO27001 across multiple client environments.
• Project Delivery: Track record of successfully delivering IT infrastructure projects by working closely with clients and project managers.
• M365: Proven technical skills to set up and support the full M365 stack—from Exchange and Identity to Teams, Compliance, and Security—for our clients.
• On-Premises Server Infrastructure: High-level expertise in setting up and supporting HP Server infrastructure across Microsoft Hyper-V, VMware, and all Windows Server operating systems.
• Medical Clinical Application Support: Experience with applications like Best Practice and Medical Director is advantageous.
• Soft Skills:
• [Essential]: Awesome communication/customer service skills (Verbal and written)
• [Essential]: Client facing and proven experience as a technical escalation point within an MSP
• Strong Problem-solving skills; ability to think outside the box, attention to detail
• Inquisitive, Fast Learner, Independent Performer: Quickly grasp new concepts and excel with minimal oversight.
• Ability to multitask and manage time effectively in a fast-paced environment
• Ability to get things done autonomously; able to work on a project and swap to day-to-day tasks as required: prioritize; and multiple tasks
• Someone that strives to get things complete
• Self-starter and ability to work autonomously and collaboratively as a team

Originally posted on Himalayas