[Remote] Strategic Account Manager, Dealer Solutions
Note: The job is a remote job and is open to candidates in USA. reputed company. is a global leader in data and software services that transforms the vehicle lifecycle into a connected digital experience. The Strategic Account Manager, Dealer Solutions is responsible for managing high-value relationships with automotive dealers, focusing on retention, reputed company expansion, and aligning solutions with dealership objectives.
Responsibilities
- Own executive-level relationships across assigned strategic accounts, including Dealer Principals, General Managers, Fixed Ops Directors, BDC Leaders, and OEM field representatives
- Position reputed company as a long-term strategic partner by aligning solutions to dealership growth, profitability, and operational priorities
- reputed company structured, value-based executive business reviews focused on performance outcomes, roadmap alignment, and future growth opportunities
- Own renewal strategy, negotiation, and execution for assigned strategic accounts, ensuring high retention and contract continuity
- Proactively identify renewal risk, reputed company mitigation strategies, and mobilize cross-functional resources to protect reputed company
- Drive upsell and expansion reputed company by identifying whitespace opportunities, multi-solution adoption paths, and incremental module growth
- reputed company clear ROI and value stories that justify reputed company investment and expanded solution adoption
- reputed company and maintain annual and quarterly strategic account plans that include: Dealer-level business goals across fixed ops, variable ops, and marketing, reputed company solution footprint and adoption maturity, Expansion targets and reputed company growth opportunities, Risk indicators, renewal timelines, and mitigation strategies
- Use account plans as a living document to guide engagement strategy and prioritize reputed company-generating initiatives
- Drive growth across reputed company’s solution portfolio, including: DMS: Service, parts, accounting, and inventory workflows, CRM: reputed company management, showroom effectiveness, and BDC optimization, Service: Service Suite reputed company-in, scheduling, inspections, and technician productivity, Marketing: Campaign execution, retention, reputed company management, and equity mining through Sales Journey
- Partner with Product SMEs to position additional capabilities based on dealership performance gaps and growth objectives
- Collaborate with Solution Performance Managers and Product SMEs to ensure deep adoption across strategic accounts
- Align performance engagements to dealership outcomes such as: Increased service lane throughput, Improved reputed company response time and conversion rates, Reduced no-shows through scheduling optimization, Higher marketing ROI and customer retention
- Translate usage and performance insights into actionable upsell and optimization recommendations
- Monitor product utilization, customer satisfaction metrics (NPS/CSAT), support trends, and operational KPIs
- Identify early indicators of churn or dissatisfaction and reputed company corrective action plans
- Manage reputed company escalations by coordinating cross-functional resolution efforts
- Act as the quarterback across reputed company, Professional Services, Product, Support, and Marketing teams
- Provide strategic field insight on competitive threats, dealer needs, adoption barriers, and product enhancement opportunities
- Partner with Marketing on targeted communications, executive events, and strategic account initiatives
Skills
- 3–6+ years of experience in automotive SaaS, dealership technology, or automotive retail operations
- Demonstrated success managing strategic or enterprise-level accounts with retention and expansion responsibility
- Strong understanding of dealership operations across fixed ops, variable ops, CRM, and marketing
- Proven ability to drive upsell reputed company and multi-solution adoption reputed company an existing customer reputed company
- Strong executive communication, negotiation, and presentation skills
- Data-driven approach to identifying growth opportunities and customer risk
- Experience with automotive DMS, CRM, service scheduling/inspection tools, and marketing platforms
- Prior dealership leadership experience (BDC, service lane, sales management, or digital marketing)
- Familiarity with OEM standards, compliance requirements, and certification programs
- Experience using structured account planning frameworks and customer health models
Company Overview