Intake Office Coordinator (Boston)

Lisinski Law Firm is a dedicated humanitarian immigration practice committed to providing meaningful support to individuals and families seeking safety and stability. The Intake Office Coordinator will manage the intake process, ensuring a high-empathy experience for clients while handling administrative tasks and communication between departments.

Responsibilities

• Greet and assist clients upon arrival, providing a "red-carpet" experience and ensuring the welcoming area is clean and organized
• Conduct initial assessments, gather necessary information, and verify client documentation
• Take client fingerprints, submit them to the FBI, and scan/upload all authorization forms and contracts into the case management system
• Prepare intake folders and mail Welcome Kits; manage office supply inventory and collect client payments following safety procedures
• Answer and direct incoming calls, confirm or reschedule client appointments, and coordinate communication between multiple departments

Skills

• Bilingual Proficiency: You must be fluent in both Spanish and English (verbal and written)
• Education: High school diploma or equivalent experience
• Technical Skills: Proficient in Microsoft Office Suite and comfortable learning case management systems
• Soft Skills: You possess 'ruthless attention to detail,' excellent organizational skills, and the ability to multitask and prioritize work independently
• Experience: 1–3 years of experience in customer service is preferred

Benefits

• 401k Match
• Medical, Dental, & Vision Insurance
• Options for Health Savings Account or Flexible Spending Account
• Dependent Care FSA
• Basic Life Insurance
• Voluntary Life & AD&D
• Disability Insurance
• Voluntary Accident Insurance
• Voluntary Hospital Indemnity Insurance
• Employee Assistance Program
• Calm App Subscription

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