Experienced Customer Service Specialist - Work from Home Opportunity at arenaflex

As a leading retail company, arenaflex is revolutionizing the shopping experience through video-driven commerce on every screen. We're seeking an experienced Customer Service Specialist to join our team and provide exceptional support to our customers. If you're passionate about delivering outstanding customer experiences, working in a dynamic environment, and growing professionally, we'd love to hear from you.

About arenaflex

arenaflex is a Fortune 500 company with six leading retail brands – QVC, HSN, Ballard Designs, Frontgate, Garnet Hill, and Grandin Road. We're a live social shopping company that redefines the shopping experience through video-driven commerce on every screen, from smartphones and tablets to laptops and TVs. Our mission is to bring innovative products, compelling content, and unforgettable moments to millions of shoppers worldwide via social platforms, streaming apps, ecommerce sites, and TV channels.

The Opportunity

As a Customer Service Specialist at arenaflex, you'll be part of our Cornerstone Brands team, handling inbound customer calls and providing assistance with orders and accounts. You'll work remotely to drive sales, promote products, and deliver exceptional customer experiences. Our specialists are the face of arenaflex, and we're looking for someone who can problem-solve, de-escalate unique situations, and sustain a high-paced call volume.

Key Responsibilities

* Handle inbound customer calls and provide assistance with orders and accounts

• Drive sales and promote products effectively
• Problem-solve and de-escalate unique situations
• Work in a virtual environment with a set schedule and structured day
• Communicate with a variety of customer styles, peers, and leaders
• Navigate multiple systems and screens while assisting customers
• Sit for long periods of time
• Follow arenaflex computer system requirements
• Troubleshoot own technical problems (in partnership with IT when needed)
• Available to work weekends, holidays, and additional hours

What You Bring

* Problem-solving and de-escalation skills

• Ability to work in a virtual environment with a set schedule and structured day
• Excellent communication and interpersonal skills
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Familiarity with arenaflex computer system requirements
• Ability to troubleshoot own technical problems (in partnership with IT when needed)
• Availability to work weekends, holidays, and additional hours

Essential Qualifications

* High school diploma or equivalent required

• 1-2 years of customer service experience in a call center or retail environment
• Ability to work in a fast-paced environment with a high volume of calls
• Excellent communication and interpersonal skills
• Ability to problem-solve and de-escalate unique situations
• Familiarity with arenaflex computer system requirements

Preferred Qualifications

* 2+ years of customer service experience in a call center or retail environment

• Experience working in a virtual environment with a set schedule and structured day
• Familiarity with arenaflex products and services
• Ability to speak multiple languages

Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to problem-solve and de-escalate unique situations
• Familiarity with arenaflex computer system requirements
• Ability to navigate multiple systems and screens while assisting customers
• Ability to sit for long periods of time
• Familiarity with arenaflex products and services
• Ability to speak multiple languages

Career Growth Opportunities and Learning Benefits

* Opportunity for advancement and upward mobility across the entire arenaflex family of brands

• Comprehensive training program to ensure success in the role
• Ongoing training and development opportunities to enhance skills and knowledge
• Collaborative and dynamic work environment with opportunities for growth and learning

Work Environment and Company Culture

* Work from home environment with a set schedule and structured day

• Collaborative and dynamic work environment with opportunities for growth and learning
• Arenaflex is committed to inclusion and belonging for all, and we strive to create a workplace that is welcoming and inclusive for everyone
• Arenaflex offers a comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

Compensation, Perks, and Benefits

* Starting rate of $15.00/hour

• Shift differential available when applicable
• Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and much more

How to Apply

If you're passionate about delivering outstanding customer experiences, working in a dynamic environment, and growing professionally, we'd love to hear from you. Please click the "Apply Now" button to submit your application. Arenaflex is an equal opportunity employer and is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert contact email] for assistance.

System Requirements

* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection (satellite, broadband, wireless, or dial-up services are not an option)
• Mac/Apple products, Chromebooks, Surfaces, and notebooks are not supported
• Webcam and ability to appear on camera for meetings and trainings

Training Schedule

* Six-week, paid training program that requires full attendance and involvement throughout

• Training schedule and working schedule after training will be different

Work Schedule

* Work a set full-time schedule

• Work schedules are not Monday - Friday
• 5-day work schedules
• Set schedule will include one weekend day and one weekday off
• Arenaflex customer service hours of operation are 8:00 am - 8:00 pm ET

Application Process

* Complete application

• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview

Location

* Ohio

Expected Salary

* $15 per hour

Apply Now

Click the "Apply Now" button to submit your application. Arenaflex is an equal opportunity employer and is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [insert contact email] for assistance. Apply for this job