Experienced Equipment Finance Collections Customer Service Representative – Hybrid/Flexible Schedule
At arenaflex, we're on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with arenaflex gives you a wide, ever-growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.
Join Our Team
We're seeking an experienced Equipment Finance Collections Customer Service Representative to join our team in Marshall, MN. As a key member of our Equipment Finance Collections customer service team, you'll play a vital role in supporting our customers and driving business growth. If you're passionate about delivering exceptional customer service, have a strong background in collections, and are looking for a challenging and rewarding role, we encourage you to apply.
About the Role
As an Equipment Finance Collections Customer Service Representative, you'll be responsible for providing high-quality customer service to our Equipment Finance customers. You'll respond to telephone inquiries, requests, and problems, researching, analyzing, and providing solutions that meet the customer's needs. Your major accountabilities will include:
- Resolving customer inquiries and problems on first contact
- Providing customers with account information
- Resolving or referring billing disputes
- Correcting payment errors
- Revising fee and finance charges as appropriate
- Account maintenance
- Taking card, check, or other orders
- Acting on lost or stolen cards/checks
- Researching customer problems that could not be resolved during the initial contact
Responsibilities Include:
* Answering incoming calls and assisting customers with questions and concerns related to their delinquent accounts
- Processing and responding to arenaflex customer inquiries utilizing multiple systems to provide information on accounts while answering every call with professionalism
- Properly diagnosing customer needs and proactively educating about the features and benefits of arenaflex products and services
- Maintaining a positive attitude during stressful situations
- Demonstrating a genuine customer interest in resolving account delinquencies by asking necessary questions to gain understanding of the situation and offer solutions
- De-escalating situations involving dissatisfied customers, offering patient assistance and support
- Guiding customers through troubleshooting or navigating the company website
- Striving to meet or exceed call center metrics while providing excellent customer service
- Researching and problem-solving on the go
Ideal Candidate
Our ideal candidate will demonstrate the following skills:
- Basic knowledge of the financial industry
- Well-developed Customer Service skills
- Strong telephone and interpersonal skills
- Good problem-solving and negotiation skills
- Ability to identify and resolve/escalate problems with minimal guidance
- Effective written and verbal communication skills
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications (including Excel and Word)
- Ability to plan and prioritize multiple processes effectively with strong attention to detail
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Basic Qualifications:
* High school diploma or equivalent
- Two to four years of relevant experience
Preferred Skills/Experience:
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
- Effective telephone and interpersonal skills
- Strong problem-solving and negotiation skills
- Ability to handle difficult customer calls
- Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
- Ability to identify and resolve/escalate problems
- Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
Benefits:
Our approach to benefits and total rewards considers our team members' whole selves and what may be needed to thrive in and outside work. That's why our benefits are designed to help you and your family boost your health, protect your financial security, and give you peace of mind. Our benefits include:
- Healthcare (medical, dental, vision)
- Basic term and optional term life insurance
- Short-term and long-term disability
- Pregnancy disability and parental leave
- 401(k) and employer-funded retirement plan
- Paid vacation (from two to five weeks depending on salary grade and tenure)
- Up to 11 paid holiday opportunities
- Adoption assistance
- Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law
Work Environment and Culture:
As an Equipment Finance Collections Customer Service Representative, you'll work in a dynamic and fast-paced environment. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer service. Our company culture is built on the values of teamwork, innovation, and customer focus. We're committed to creating a workplace that's inclusive, diverse, and supportive of our team members' growth and development.
Compensation and Perks:
The salary range for this role is $20.00 - $22.00 per hour, depending on experience. In addition to salary, arenaflex offers a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, 401(k) contribution, and pension (all benefits are subject to eligibility requirements).
How to Apply:
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the "Apply for the job now!" button below.
Equal Opportunity Employer:
arenaflex is an equal opportunity employer. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, and other factors protected under applicable law.
E-Verify:
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the program by clicking on the link below. Apply for this job Apply for this job