Experienced Full Stack Customer Service Representative – Licensed P&C Agent

At arenaflex, we're not just looking for talented individuals; we're seeking passionate problem-solvers who share our commitment to delivering exceptional customer experiences. As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll play a vital role in shaping the future of our organization and making a meaningful difference in the lives of our customers.

About arenaflex

arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, serving as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our values are built on a foundation of people-first approach, collaboration, and a relentless pursuit of excellence. We're a global community of optimists and problem-solvers, united by our passion for making a positive impact.

Join Our Team

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you'll be part of a dynamic team that's dedicated to delivering exceptional customer experiences. You'll work closely with our customers to understand their needs, provide personalized solutions, and build long-lasting relationships. Your expertise in property and casualty insurance will enable you to navigate complex customer inquiries, identify opportunities for growth, and drive sales.

Responsibilities

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, your key responsibilities will include:

• Delivering quality service and insurance recommendations to current and prospective arenaflex customers
• Working diligently to find resolution to customer concerns and escalating to the appropriate level when necessary
• Conveying information efficiently, effectively, and appropriately to meet the needs of the customer
• Striving for first call resolution to provide "best in class" service
• Staying current and knowledgeable of all procedures to ensure department standards and guidelines are met

Qualifications and Skill Sets

To succeed in this role, you'll need to possess the following qualifications and skill sets:

• Ability to work in a fast-paced team environment
• Dedicated to providing a positive customer experience
• Communicate clearly and professionally over the phone
• Strong technical background/ability to multi-task in several systems at once
• Willingness to learn new material and systems/applications
• Accountable and reliable

Requirements

To be considered for this role, you'll need to meet the following requirements:

• Property/Casualty Insurance License required
• High School Diploma or equivalent; some college is a plus!
• 1 or more years of insurance sales/service experience desired. Customer Service experience required
• Demonstrated job stability and attendance records
• Remote working experience a plus
• Solid computer, grammar, and multi-tasking skills
• US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future

Compensation and Benefits

As a Customer Service Representative (Licensed P&C Agent) at arenaflex, you can expect a competitive compensation package, including:

• Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
• Hours of M-F and some weekends and holidays
• Hybrid working schedule of 3 days in the office and 2 days remote (if one lives near arenaflex office location) or 100% work from home (if outside of arenaflex office location)
• Annual Performance Bonus Potential

What's in it for You?

At arenaflex, we're committed to supporting our employees in living their lives to the fullest at home and at work. Our competitive benefit programs include:

• Multiple health, dental, and vision insurance plan options
• Optional life, disability, and AD&D insurance
• 401(k) with employer match contributions
• Employee Stock Purchase Plan
• PTO, corporate holidays, and floating holidays
• Parental leave
• Hybrid working schedules of 3 days in the office and 2 days remote

Join Our Community

If you're passionate about delivering exceptional customer experiences and making a meaningful difference in the lives of our customers, we want to hear from you! Apply now to become a part of our dynamic team and embark on a rewarding career journey with arenaflex.

Apply Now

To apply for this exciting opportunity, please click on the "Apply Now" button below. We look forward to reviewing your application and learning more about your qualifications. Apply for the job now! Apply for this job Apply for this job