Customer Support Analyst (Must be local to Charlotte, NC)
AGDATA is a trusted provider of data collection and analytical solutions for the Crop and Animal Health industries. The Customer Support Analyst will support clients by managing high-volume inquiries and ensuring smooth operations while collaborating with a dynamic team.
Responsibilities
- Become an expert in AGDATA’s services and solutions
- Manage high-volume support via phone, email, and Jira
- Provide timely updates and resolution statuses to leadership
- Escalate complex issues to appropriate teams
- Suggest improvements to enhance customer experience
- Collaborate with a dynamic team of analysts
Skills
- Proficiency in Microsoft Office, especially Excel
- Strong multitasking and time management skills
- Confidence in phone communication with clients
- Detail-oriented and organized
- Analytical and solution-focused
- A proactive self-starter
- A clear and effective communicator
- Basic SQL knowledge
- Experience with Jira Service Desk and Confluence
- Familiarity with Salesforce
- 1+ years in customer support
Benefits
- Multiple medical, dental, and vision plans
- HSA with employer contributions, FSA options
- Employee Assistance Programs, virtual counseling, pet insurance
- 401(k) with company match
- Tuition reimbursement
- Paid time off and company-wide holiday break
- Flexible hours and remote work options
- Brand-new office space with free snacks and drinks
- Open-door culture with direct access to leadership
- Monthly town halls with lunch provided
- Recognition through our Shout Out Program
Company Overview