Customer Service Representative - Hybrid (Bemidji, MN)

Affinity Plus Federal Credit Union is a financial institution seeking a Member Advisor to assist members with their everyday transactions. This role involves processing transactions, providing education on self-serve options, and troubleshooting card and online banking issues while building strong relationships with members.

Responsibilities

• Assist members with accurately and efficiently processing transactions, such as deposits, withdrawals, payments, or cashier’s checks
• Provide education to our members on self-serve options
• Verify endorsements and proper identification on deposit transactions
• Execute wire or ACH transferring of funds
• Instant issue debit, credit, and gift cards
• Troubleshoot credit or debit card issues, online banking questions, or other general account related questions and issues
• Balance and maintain personal cash drawer and branch vault, and appropriate currency logs if applicable
• Other duties as assigned

Skills

• 1+ years of customer service or professional experience working with people and/or cash handling experience required
• Aptitude to work independently as well as part of a team and ability to collaborate with others
• Strong verbal and written communication skills
• Time Management skills and the ability to prioritize workload based on department and member needs
• Flexibility to adapt and succeed in a dynamic environment
• Ability and drive to provide exceptional service to members and employees
• Intermediate computer skills and the ability to navigate between multiple systems with ease

Benefits

• Low-cost medical, dental and vision insurance coverage options
• Frontloads all sick time hours and a portion of vacation hours for all new employees
• A variety of paid leave options
• A monthly wellness benefit
• Immediate 401K matching up to 5%

Company Overview