Network Analyst I - EHRA
The N.C. Department of Information Technology serves as the Technology Center for the State of NC, providing technology services to state agencies. The Network Analyst I will be responsible for configuring and implementing network changes and providing technical support for the department's network services.
Responsibilities
- Provide Tier 2 support for wide area network systems, including Metro Ethernet, L3 routing, MPLS, QoS, and Layer 2 switching
- Implement new releases of service components using established change, configuration, and release management processes
- Maintain accurate information on all IT assets and configurations
- Coordinate deployment and implementation of local area networks for state agencies and institutions requiring connectivity to the North Carolina Information Network
- Develop provisioning, configuration, and deployment plans and coordinate with agencies throughout implementation
- Ensure equipment availability, correct configurations, and overall project oversight
- Work with service delivery staff to fulfill service requests involving provisioning of data locations
Skills
- Bachelor's degree in computer science or an IT related field from an appropriately accredited institution
- OR Associate degree in computer science, or a related technical field from an appropriately accredited institution and one year of networking related experience
- OR High School or General Educational Development (GED) diploma and four years of networking related experience; or an equivalent combination of education and experience
- Provide Tier 2 support for wide area network systems, including Metro Ethernet, L3 routing, MPLS, QoS, and Layer 2 switching
- Implement new releases of service components using established change, configuration, and release management processes
- Maintain accurate information on all IT assets and configurations
- Coordinate deployment and implementation of local area networks for state agencies and institutions requiring connectivity to the North Carolina Information Network
- Develop provisioning, configuration, and deployment plans and coordinate with agencies throughout implementation
- Ensure equipment availability, correct configurations, and overall project oversight
- Work with service delivery staff to fulfill service requests involving provisioning of data locations
- This position requires a fingerprint-based background search. Hires must agree to a fingerprint-based background search prior to being hired
- Knowledge of IP addressing, subnet masking, and routing protocols such as OSPF, BGP and static routing
- Understanding and demonstrated knowledge of Spanning Tree Protocol(s), ACLs, and Layer 2/Layer 3 switching
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