Experienced Customer Onboarding Specialist – Accelerating Customer Success with Salesforce

At arenaflex, we're dedicated to empowering businesses to achieve their full potential by leveraging the power of technology. As a Customer Onboarding Specialist, you'll play a vital role in ensuring our customers get the most out of our innovative solutions, driving their success and growth. If you're passionate about delivering exceptional customer experiences, possess a strong understanding of customer success principles, and are eager to join a dynamic team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of cutting-edge technology solutions, empowering businesses to connect with their customers in a whole new way. Our mission is to inspire the future of business by harnessing the power of AI, Data, and CRM. We're committed to creating a workplace that's inclusive, free from discrimination, and fosters equality for all. Our core values drive everything we do, from delivering exceptional customer experiences to promoting a culture of innovation and collaboration.

Job Responsibilities

As a Customer Onboarding Specialist at arenaflex, you'll be responsible for:

• Becoming a subject-matter expert for specific arenaflex products, focusing on accelerating the initial "time to value" for new customers
• Serving as the customer's first point of contact post-sale, welcoming them warmly into the ecosystem
• Delivering virtual 1:1 engagements to educate and empower customers to achieve business value using the arenaflex Customer 360 Suite of Products
• Utilizing consulting skills to uncover initial business use cases and objectives, setting the stage for long-term customer success
• Providing relevant recommendations specific to customers' business needs
• Creating tailor-made Success Paths for customers, detailing the steps that will ensure their business objectives are met
• Building positive relationships with both internal and external business partners, contributing to broader goals and growth
• Actively leveraging and contributing to the overall knowledge base and expertise of the community

Required Experience

To succeed in this role, you'll need:

• A proven track record in delivering success leading customer-facing presentations and engagements with strong communication and presentation skills
• A relevant 3rd-level degree or equivalent qualification
• 2+ years of relevant work experience helping customers achieve full business potential through technology
• The ability to work independently as a self-starter, manage time, and prioritize activities while performing effectively under pressure
• The ability to apply customer success concepts, practices, and procedures to help drive customer success
• Excellent presentation skills and the ability to hold the attention of a large group of attendees
• Comfortable navigating conversations with stakeholders at all levels, from Administrators to C-suite
• Proficiency in English is essential
• Business Acumen – ability to discuss customer's business needs and expected business value across various industries and company sizes
• Communication Skills – convey ideas and solutions clearly and effectively
• Presentation Skills – ability to hold the attention of and speak to a varied group of stakeholders from Admin to C-suite
• Consultative Engagements with Customers – experience consulting customers on their business objectives and business strategy
• Customer-focused approach and engagement style
• Relationship Builder – personable and energetic, able to create rapport with our customers and provide a warm welcome
• Technical Acumen – experience with software solutions and ability to learn new technology fast
• Problem-solving skills – thinking on your feet and finding solutions independently or in a group setting
• Organizational Change – accepting change as a constant and ability to thrive in a dynamic environment

Advantageous Qualifications

While not required, the following qualifications will be advantageous:

• Salesforce Certifications – Salesforce Admin, Advanced Admin, and/or Consultant Certifications
• CRM Platforms – hands-on experience with a CRM platform suite and associated applications (arenaflex preferred)
• Project management – understanding of Project Management principles
• Software implementation – experience with successful software implementation/roll outs, in-depth understanding, and the ability to effectively communicate on the topic of developing a successful Implementation Strategy
• Data literacy – ability to create and read reports and data
• Ability to prioritize and perform effectively under pressure

Accommodations

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Equal Opportunity Employer

arenaflex is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. We believe in equality for all and strive to create a workplace that's inclusive, free from discrimination, and fosters equality for all.

What does that mean exactly?

It means that at arenaflex, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence, and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law.

How to Apply

If you're passionate about delivering exceptional customer experiences and possess the required skills and qualifications, we encourage you to apply for this exciting opportunity. Please submit your application through our website. Apply Job! We look forward to welcoming you to our team! Apply for this job