Experienced Customer Service Representative for Dynamic Foodservice Distribution Team – Early Morning Shift (4am-12pm)

Introduction to arenaflex

arenaflex is a leading force in the foodservice distribution industry, dedicated to providing exceptional service and support to its customers. With a strong commitment to excellence and a passion for innovation, arenaflex has established itself as a trusted partner for businesses and organizations across the country. As a key player in the industry, arenaflex is constantly seeking talented and motivated individuals to join its team and contribute to its ongoing success.

Job Summary

This is an exciting opportunity for a skilled and experienced Customer Service Representative to join the arenaflex team. As a vital member of the sales support team, the successful candidate will be responsible for providing direct support to Account Executives, Marketing Associates, and customers, ensuring that all customer needs are met in a timely and accurate manner. The goal of this role is to deliver exceptional customer service, build strong relationships, and drive business growth through effective communication and problem-solving.

Key Responsibilities

• Answer all incoming customer inquiries and concerns in a professional and courteous manner
• Handle key pick-up requests, transportation, and routing questions related to delivery
• Process will-call orders and provide customers with invoice copies as needed
• Manage credits and maintain accurate records
• Develop and maintain a call list to ensure regular communication with customers and Account Executives
• Monitor orders before the cut-off time to ensure timely delivery
• Communicate regularly with Account Executives and customers to ensure seamless service
• Manage same-day deliveries for the operating company
• Perform other duties as directed by the Supervisor to support the team and drive business success

Qualifications and Skills

To be successful in this role, the ideal candidate will possess the following qualifications and skills:

Essential Qualifications

• High school diploma or equivalent
• At least 1 year of prior experience in outside foodservice sales coordination or customer support
• Strong telephone communication skills and ability to work in a fast-paced environment
• Proficient in MS Office and able to sit and work at a PC for extended periods

Preferred Qualifications

• Previous call center experience
• Experience in the foodservice distribution industry
• Strong problem-solving and analytical skills
• Ability to work effectively in a team environment

Career Growth and Development

arenaflex is committed to the growth and development of its employees, offering a range of training and development opportunities to support career advancement. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge, take on new challenges, and contribute to the success of the team. With a strong focus on internal promotion and career progression, arenaflex is the ideal place to build a long-term career in the foodservice distribution industry.

Work Environment and Company Culture

arenaflex is proud of its dynamic and supportive work environment, where employees are valued and empowered to succeed. With a strong commitment to diversity, equity, and inclusion, arenaflex fosters a culture of respect, openness, and collaboration. As a member of the arenaflex team, you will be part of a vibrant and inclusive community that is dedicated to making a positive impact in the industry and beyond.

Compensation and Benefits

arenaflex offers a competitive compensation package, including a range of benefits and perks designed to support the well-being and success of its employees. From comprehensive health insurance to retirement savings plans, arenaflex is committed to providing a rewarding and supportive work environment that recognizes the value and contributions of its team members.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join the arenaflex team. As a Customer Service Representative, you will play a vital role in driving business success and building strong relationships with customers and colleagues alike. With its commitment to growth, development, and diversity, arenaflex is the ideal place to build a rewarding and challenging career in the foodservice distribution industry. Apply now to take the first step towards an exciting and fulfilling career with arenaflex!

How to Apply

To apply for this role, please submit your application, including your resume and a cover letter, to the arenaflex recruitment team. We look forward to hearing from you and exploring how you can contribute to the success of our team.

Affirmative Action Statement

arenaflex is an Equal Opportunity and Affirmative Action employer, committed to diversity, equity, and inclusion in all aspects of its business. We welcome applications from qualified candidates without regard to race, color, creed, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other protected factor under federal, state, or local law.