Experienced Customer Service Representative for Planning and Development Processes at arenaflex

Introduction to arenaflex

arenaflex is a dynamic and innovative organization dedicated to providing exceptional service to its community. As a leader in planning and development, arenaflex is committed to fostering a culture of excellence, integrity, and customer satisfaction. Our team is passionate about making a positive impact, and we are seeking a highly skilled and experienced Customer Service Representative to join our Planning and Development Department.

Job Overview

We are looking for an experienced and talented Customer Service Representative to provide technical support and assistance to the general public in navigating the planning and development process related to building permits. As a key member of our team, you will be responsible for delivering exceptional customer service, resolving complex issues, and ensuring that our customers have a positive experience. If you are a motivated and customer-focused individual with a passion for planning and development, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Provide experienced technical work and customer service to the general public, assisting with the planning and development process related to building permits
• Respond to customer inquiries, resolve complex issues, and provide timely and effective solutions
• Assist customers in completing the planning and development process, ensuring that all necessary documentation and requirements are met
• Collaborate with internal stakeholders to ensure that customer needs are met and that our services are delivered efficiently and effectively
• Stay up-to-date with changes in policies, procedures, and regulations, and apply this knowledge to provide accurate and informed customer service
• Participate in training and development opportunities to enhance skills and knowledge, and to stay current with industry trends and best practices

Requirements

To be successful in this role, you will need to meet the following requirements:

• High school diploma or equivalent, plus three years of direct customer service experience
• Successful completion of all classes for any one phase of the arenaflex Employee Development Program, with a passing score of 70% or higher on the phase examination within twelve months of employment
• Alternatively, one year of experience as a Customer Service Representative I at arenaflex, plus successful completion of all classes for any one phase of the Employee Development Program, with a passing score of 70% or higher on the phase examination, and a current performance evaluation score of 4.0 or higher, with no performance evaluation factors with a rating of 1 or 2
• Additional qualifying education and/or experience may be substituted on a year-for-year basis
• Experience in a construction environment, building department, or permitting and development is preferred
• Successful completion of college coursework in a construction field is preferred

Special Requirements

In addition to the above requirements, you will need to:

• Possess, or obtain within six months of employment, an active Florida Notary Public certification, and maintain this certification during the term of employment
• Be available to perform emergency duties as directed in the event of a hurricane, major storm, natural or man-made disaster that may threaten the area

Physical Requirements

The physical demands of this role include:

• Lifting, carrying, pushing, and pulling up to 20 pounds
• Standing, walking, and sitting for extended periods, with the ability to stand for 1-3 hours, walk for 1-3 hours, and sit for 3-5 hours in an eight-hour day
• Repetitive simple grasping, fine manipulation, pulling, and pushing
• Reaching, balancing, bending, and kneeling
• Good speech, color perception, distant vision, hearing, and near vision, with the ability to use both eyes

Working Conditions

This role will involve:

• Working alone and closely with others
• Working inside, with minimal exposure to external environmental conditions

Career Growth and Development

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including the arenaflex Employee Development Program, to help you enhance your skills and knowledge and advance your career. Our goal is to provide a supportive and inclusive work environment that fosters learning, innovation, and excellence.

Work Environment and Culture

arenaflex is dedicated to creating a positive and inclusive work environment that values diversity, equity, and inclusion. We believe in fostering a culture of respect, empathy, and open communication, where everyone feels valued and supported. Our team is passionate about making a difference, and we are committed to delivering exceptional service to our customers and community.

Compensation and Benefits

We offer a competitive salary range of $17.73 per hour, with actual salary negotiable based on experience and qualifications. Our benefits package includes a range of perks and benefits, such as opportunities for career growth and development, a supportive and inclusive work environment, and a commitment to work-life balance.

Conclusion

If you are a motivated and customer-focused individual with a passion for planning and development, we encourage you to apply for this exciting opportunity to join our team at arenaflex. As a Customer Service Representative, you will play a critical role in delivering exceptional service to our customers and community, and we look forward to welcoming you to our team.