Experienced LiveChat Agent - Marketing

Join arenaflex, a leading innovator in the modular construction industry, as a skilled LiveChat Agent - Marketing. This dynamic role is a crucial part of the marketing team, where you will be the first point of contact for potential customers, engaging with website visitors through real-time live chat to validate and prequalify leads. As a LiveChat Agent, you will play a vital role in enhancing the customer journey, transitioning qualified leads to sales managers, and entering leads into Salesforce.

About arenaflex

arenaflex is a forward-thinking company that is revolutionizing the modular construction industry with its cutting-edge solutions. Our team is passionate about delivering exceptional customer experiences, and we are committed to innovation, quality, and excellence. As a LiveChat Agent, you will be part of a dynamic team that is dedicated to making a positive impact on the industry.

Responsibilities

As a LiveChat Agent - Marketing, your key responsibilities will include:

• Engaging with website visitors through real-time live chat to validate and prequalify leads
• Entering marketing qualified leads into Salesforce
• Transitioning qualified leads to Sales Managers as Salesforce Opportunities
• Becoming an expert in the live chat platform
• Developing a deep understanding of arenaflex's products and services
• Staying informed on arenaflex's product features, promotions, and FAQs
• Creating canned responses and enhancing the tagging system in the live chat platform
• Enhancing training and best practices documentation
• Developing and communicating ideas for improvement in the customer journey
• Monitoring KPIs: response time, customer satisfaction, volume/schedule, etc.
• Collaborating with the sales team and key marketing team members, related to leads and live chat
• Performing other assigned tasks

Requirements

To be successful as a LiveChat Agent - Marketing, you will need to possess the following qualifications:

• Commercial modular construction industry experience is preferred
• Live chat, B2B Telemarketing, or sales experience is preferred
• Salesforce.com experience is preferred
• Excellent verbal and written communication skills
• Keen ability to multitask and prioritize
• Organized with attention to detail
• Customer service oriented
• Empathy and patience in dealing with various customer inquiries
• Self-motivated and self-starter with strong work ethic and integrity
• Tactful and inquisitive
• Proficient in MS Office
• Minimum accurate typing speed of 50 wpm
• Must comply with all company employment policies

Nice-to-haves

While not essential, the following qualifications would be beneficial:

• Experience in the commercial construction industry
• Experience with live chat platforms
• Familiarity with digital marketing strategies

Benefits

As a LiveChat Agent - Marketing at arenaflex, you will enjoy a range of benefits, including:

• Health insurance
• 401(k)
• Tuition reimbursement
• Work from home

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values its employees. As a LiveChat Agent - Marketing, you will be part of a team that is passionate about delivering exceptional customer experiences. Our work environment is collaborative, supportive, and inclusive, with a focus on innovation, quality, and excellence. We are committed to providing a positive and engaging work environment that fosters growth, learning, and success.

Career Growth Opportunities and Learning Benefits

arenaflex is committed to the growth and development of its employees. As a LiveChat Agent - Marketing, you will have opportunities to learn and grow with the company, including:

• Training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Access to industry-leading tools and technologies
• Recognition and rewards for outstanding performance

How to Apply

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for the LiveChat Agent - Marketing role at arenaflex. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply Job! Apply for this job