Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping and Ecommerce Expert

Are you a customer-centric individual with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments and enjoy taking on new challenges? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Experience Agent (Overnight Shift). As a key member of our Customer Experience team, you will play a vital role in driving user satisfaction and loyalty through process improvement, order management, and problem-solving.

About blithequark

blithequark is revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment through our innovative livestream shopping platform. With a presence in North America and Europe, we operate out of hubs in the US, UK, Ireland, Poland, and Germany, fostering a remote co-located team culture that values collaboration and creativity. Our platform offers a vast array of products, from fashion and beauty to electronics and collectibles, making us the go-to destination for customers seeking unique and exciting shopping experiences.

Role

As an Experienced Customer Experience Agent (Overnight Shift), you will be responsible for delivering exceptional customer experiences through:

• Interacting with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving issues in a timely and high-quality manner.
• Becoming an expert in blithequark's product, processes, and systems to drive positive outcomes for our users.
• Collaborating with other departments to troubleshoot, research, and resolve open questions.
• Identifying opportunities to eliminate repeat contacts and improve the overall customer experience.
• Working closely with the Customer Experience team to drive process improvement and ensure seamless customer interactions.

You

If you're a motivated and customer-focused individual with a growth mindset, we'd love to hear from you. To succeed in this role, you'll need:

• 2+ years of Support experience handling email and/or chat services.
• Weekend availability required, with a willingness to work an overnight shift from 10pm - 7:00am PST.
• Understanding of Ecommerce and Marketplace operations.
• Experience with Customer-facing systems like Zendesk, Kustomer, or Intercom.
• A customer service mentality with a passion for delivering exceptional experiences.
• Proactive problem-solving and process-improvement skills.
• Knowledge of Collectibles is a plus.
• Bachelor's degree or college experience preferred.
• Previous start-up experience is a plus.

Team Environment and Culture

As a member of our team, you'll enjoy:

• A dynamic and fast-paced work environment that encourages creativity and innovation.
• Opportunities to collaborate with a talented and diverse team of professionals.
• A customer-centric culture that values empathy, understanding, and exceptional service.
• Flexible work arrangements, including remote work options and flexible time off policies.
• A comprehensive benefits package, including health insurance options, work-from-home support, and a home office setup allowance.
• Opportunities for professional growth and development, including training and mentorship programs.
• A fun and inclusive company culture that celebrates diversity and promotes work-life balance.

Compensation and Benefits

As a full-time (hourly) US-based applicant, you can expect a competitive hourly rate of $24.04/hour to $28.85/hour, plus benefits and equity. Our benefits package includes:

• Flexible Time off Policy and holiday pay for working Company-wide Holidays
• Health Insurance options including Medical, Dental, Vision
• Work From Home Support
• Home office setup allowance
• Monthly allowance for cell phone and internet
• Care benefits
• Monthly allowance on both food and wellness
• Annual allowance towards Childcare
• Lifetime benefit for family planning, such as adoption or fertility expenses
• Retirement; 401k offering for Traditional and Roth accounts in the US (employer match up to 4% of base salary) and Pension plans internationally
• Monthly allowance to dogfood the app
• Parental Leave
• 16 weeks of paid parental leave + one month gradual return to work *company leave allowances run concurrently with country leave requirements which take precedence.

Equal Opportunity Employer

blithequark is proud to be an Equal Opportunity Employer. We value diversity and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, parental status, disability status, or any other status protected by local law. We believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce. If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity. Join our dynamic team at blithequark and be a part of shaping the future of ecommerce! Apply for this job