Dental Customer Service Representative – California

Join blithequark, a leading provider of customer experience solutions, as a Dental Customer Service Representative in California. As a key member of our team, you will play a vital role in delivering exceptional customer service to our clients while working from the comfort of your own home. If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity.

About blithequark

At blithequark, we are dedicated to helping individuals and organizations achieve their full potential. Our mission is to create an ever-growing number of job opportunities and become the outsourcer of choice for our clients. We believe in fostering a culture of innovation, collaboration, and continuous learning, and we are committed to providing our team members with the support and resources they need to succeed.

What We Offer

As a Dental Customer Service Representative at blithequark, you will enjoy a range of benefits and perks, including:

• Competitive wages: $15.00 - $21.00 per hour, with actual compensation determined by factors such as job-related skills, depth of experience, certifications, relevant education or training, and specific work location.
• Flexible scheduling: Majority of shifts are between 32- 40 hours per week, allowing you to balance your work and personal life.
• Comprehensive benefits: Medical, dental benefits, vision, and life & accident insurance for full-time employees.
• Paid Time Off (PTO): Enjoy time off to relax and recharge.
• Career growth opportunities: Develop your skills and advance your career with blithequark.
• Learning benefits: Take advantage of our Qualfon University program, which offers free education and training opportunities.
• Supportive team: Work with a fantastic team of supervisors and colleagues who share our mission and values.
• Personal and professional support: Enjoy free access to care coaches and other resources to support your well-being.

Responsibilities

As a Dental Customer Service Representative, you will be responsible for:

• Answering telephone calls: Respond to basic customer questions and/or forward to appropriate personnel, utilizing your knowledge and expertise on insurance and healthcare.
• Processing calls: Ensure service level agreements (SLAs) are met or exceeded, and record calls, process requests, and update account history with results of inquiry.
• Interfacing with team members and customers: Resolve customer service issues and maintain composure in escalated situations.
• Reviewing and recommending procedures: Identify areas for improvement and recommend modifications to procedures and workflow to ensure efficient and effective processing of transactions.
• Conducting outbound calls: Respond to customer direction or other business needs, and handle multiple responsibilities at one time.

Qualifications

To succeed as a Dental Customer Service Representative at blithequark, you will need:

• Work-at-home requirements: High-speed Internet via wired ethernet connection, no Wi-Fi, Satellite or Cellular Hotspot or Cellular Internet, with upload speed of 5 Mbps and download speed of 50 Mbps.
• GED or high school diploma: Required, with some college preferred.
• Experience in dental customer support: A minimum of six (6) months experience in a dental customer support capacity, with prior work-at-home experience desired.
• Strong problem-solving skills: Ability to bring inquiries to effective resolution, with strong customer service skills and an emphasis on written and oral communication.
• Typing speed and accuracy: Typing speed of 25 WPM with 90% accuracy required.
• Knowledge of basic help desk software: Familiarity with computer software and Microsoft Office applications.
• Ability to work independently: Comfortable working self-managed, with the ability to manage emotions and maintain positive energy.

Equal Opportunity Statement

blithequark is an equal opportunity employer. We provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status, and any other characteristic protected under applicable federal, state or local law.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering outstanding service, we encourage you to apply for this exciting opportunity. Please visit our website at [blithequark.com](http://blithequark.com) to learn more about our company culture and values, and to submit your application. Apply for this job