Manager Advanced Services Activations
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Job Description
Essential Duties and Responsibilities include the following: (Other duties may be assigned.) Adhere to processes and meet or exceed key performance indicators for installations Continually refine installation processes and ensure modification of process flows is submitted through proper channels and documented Identify ILEC, vendor, or internal issues and work to achieve resolution Identify new requirements, impairments, or design flaws to Network Architecture/Engineering Monitor departments ability to perform required tasks through changes such as new markets, systems, responsibilities, or designs Must be able to perform all duties of a Service Activations Engineer as follows: Test and acceptance of customer circuits Drive field installations by coordinating installation techs, ILEC resources, and customer vendors to achieve successful implementation of services Perform moves, adds, changes, and disconnects for the existing customer base Provision network elements for installations and MACDs Escalate troubles to vendors/service providers when appropriate Oversee development and delivery of training Maintain a single knowledge base Oversee development of processes and systems enhancements for new product rollouts Provide upskill training to Support org Increase install capacity through efficiency and tool improvements Apply Job!