Experienced Customer Support Technician I (US Remote) – Delivering Exceptional Support for Public Safety Agencies Nationwide

At blithequark, we're guided by a shared purpose – helping people be their best in the moments that matter – and we live up to our purpose every day by solving for safer. As a leading provider of software solutions for public safety agencies nationwide, we're committed to delivering the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control, and the ability to unite voice, video, and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters, and we're looking for talented individuals to join our team as Experienced Customer Support Technician I (US Remote).

About the Role

As a member of the Technical Services Department at blithequark, you'll play a critical role in delivering post-sales support and solutions to our customers. You'll be the primary point of contact for customers, responsible for maintaining and improving positive long-term partnerships between blithequark and our customers. Your expertise will be essential in resolving technical issues, providing technical guidance, and ensuring that our customers receive the best possible support.

Key Responsibilities

* Receives requests for computer technical assistance and problem resolution from customers or company employees

• Performs technical problem diagnostics and maintenance for Flex software products to ensure efficient operation in the application environment
• Conducts required testing of modified programs to ensure that changes operate correctly and that have no adverse impact on programs or systems operations
• Directs activities to contribute to the overall performance of the Technical Services Department operations
• May work on Project Teams for new or enhanced products to ensure supportability of product upon project completion
• Places appropriate priority on problems reported by customers or internal personnel
• Proactively seeks to identify ways to improve assigned team, the Technical Services department, and the company
• Performs other duties and tasks as given by Tiered Managers, Senior Manager, or Director

Essential Qualifications

* High School Diploma or equivalent

• 2+ years of customer service/support experience
• Must be able to obtain background clearance as required by government customer
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Preferred Qualifications

* Bachelor's degree in Computer Science, Information Technology, or related field

• Experience with Flex software products and technical support
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Experience with project management and team collaboration

Skills and Competencies

* Strong technical knowledge of computer systems, software applications, and networking protocols

• Excellent problem-solving and analytical skills
• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize multiple tasks
• Experience with project management and team collaboration
• Strong attention to detail and ability to maintain accurate records
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to providing opportunities for growth and development. As a member of our team, you'll have access to:

• Ongoing training and development programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance
• Access to the latest technologies and tools

Work Environment and Company Culture

We're proud of our people-first and community-focused culture, empowering every blithequark employee to be their most authentic self and to do their best work to deliver on the promise of a safer world. Our team is passionate about making a difference, and we're committed to creating a work environment that's inclusive, diverse, and supportive.

Compensation, Perks, and Benefits

We offer a comprehensive benefits package, including:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave
• and more!

Equal Employment Opportunity

blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally-protected characteristic.

How to Apply

If you're passionate about delivering exceptional support and making a difference in the lives of public safety agencies, we'd love to hear from you. Please submit your application, including your resume and a cover letter, to [insert contact information]. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email [insert contact information].

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