Experienced Call Center Representative – Patient Enrollment and Data Entry

Are you a highly motivated and detail-oriented individual with excellent communication skills? Do you have a passion for delivering exceptional customer service and ensuring seamless patient experiences? If so, we invite you to join blithequark's dynamic team as an Experienced Call Center Representative – Patient Enrollment and Data Entry.

About blithequark

blithequark is a leading healthcare and retail organization dedicated to making a positive impact on people's lives. With a rich legacy of innovation and community involvement, we strive to provide exceptional customer experiences and promote better health outcomes. Our commitment to excellence has earned us a reputation as a trusted partner in the healthcare industry, with a strong presence in the U.S. retail pharmacy and healthcare sectors.

Job Summary

As an Experienced Call Center Representative – Patient Enrollment and Data Entry, you will play a vital role in ensuring the smooth operation of our patient enrollment and data entry processes. You will be responsible for handling high-volume customer inquiries, resolving patient-related issues, and providing exceptional customer service. Your attention to detail, technical skills, and ability to work in a fast-paced environment will make you an invaluable asset to our team.

Key Responsibilities

* Utilize blithequark's solution information entry strategies and rules to process new patient enrollment by entering information into the proper system.

• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription data, decipher clinical abbreviations (SIG codes), and resolve all data entry-related exceptions.
• Handle correspondence to patients (inbound calls, visits, messages) and resolve outbound decisions to prescribers and patients as needed.
• Resolve Out-of-Network Exceptions by inspecting, gathering data, making adjustments, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain data, gain supersede endorsement, or otherwise resolve Out-of-Network Exceptions.
• Provide support to Pharmacists, both those in the office and those in other areas, and recognize and convey issues to senior-level staff as necessary.
• Obtain a dynamic pharmacist license or certification within the initial 90 days and maintain a current pharmacist license or certification.

Essential Qualifications

* High school diploma or equivalent

• Basic computer skills (e.g., start and shut down computer, use mouse to point and click, start and shut down programs, switch between programs, save files, print reports, and access data online)
• Basic web search skills (e.g., open a program, type in URLs in the correct field, use a search engine, bookmark a website, navigate using back/forward/stop buttons, and complete forms online)
• Intermediate-level keyboarding skills (at least 25 WPM, typing by memory, organizing reports)
• Ability to communicate in writing and verbally
• 18 years of age or older

Preferred Qualifications

* At least one year of pharmacy experience in a retail or call center environment

• At least one and a half years as a pharmacy technician with a certification or enrollment by the state as granted by the State Board for Pharmacy or widely recognized certification agency
• Experience providing customer service to internal and external clients, including meeting quality standards for services, and assessment of customer satisfaction
• Intermediate to advanced-level keyboarding skills (at least 35 WPM, typing by memory, designing reports)
• Familiarity with Spanish and English

What We Offer

* Competitive hourly rate of $25-$35

• Opportunity to work in a dynamic and supportive team environment
• Comprehensive training and development programs to enhance your skills and knowledge
• Recognition and rewards for outstanding performance and contributions
• A chance to make a positive impact on people's lives and contribute to the success of blithequark

How to Apply

If you are a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity. Please visit our website at [insert website URL] to submit your application and join our team at blithequark.

Equal Opportunity Employer

blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion. Apply for this job