Experienced Customer Service Coordinator – Remote Customer Support Team at blithequark

Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy working with diverse teams? If so, we invite you to join our dynamic team at blithequark as an Experienced Customer Service Coordinator. As a key member of our remote customer support team, you will play a vital role in providing top-notch service to our valued customers, ensuring their satisfaction and loyalty to our brand.

Why You'll Love This Job

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. As a Customer Service Coordinator, you'll have the opportunity to:

• Interact with customers in a courteous, efficient, and professional manner, promoting a positive brand image and building lasting relationships.
• Provide assistance with passenger check-in, load acceptance, and other travel-related services, ensuring seamless experiences for our customers.
• Interpret and communicate policies, procedures, and regulations to customers, ensuring compliance and accuracy.
• Meet and dispatch planes within set-up times, maintaining a high level of productivity and efficiency.
• Respond to and assist with safety and emergency situations, demonstrating your ability to remain calm under pressure.
• Follow internal and external regulations, procedures, and guidelines, upholding the highest standards of quality and integrity.

What You'll Do

As a Customer Service Coordinator, your responsibilities will include:

• Promoting and selling air travel to the traveling public or freight forwarders, utilizing your excellent communication and sales skills.
• Providing assistance with passenger check-in and load acceptance, ensuring accurate and efficient processing.
• Interpreting and communicating policies, procedures, and regulations to customers, ensuring compliance and accuracy.
• Meeting and dispatching planes within set-up times, maintaining a high level of productivity and efficiency.
• Providing assistance to troubled passengers and customers, demonstrating empathy and problem-solving skills.
• Protecting business assets and revenue, maintaining a secure and organized work environment.
• Possessing the physical capacity and dexterity to perform various job-related duties, including lifting, bending, and standing for extended periods.
• Using organizational skills to perform multiple tasks within a limited timeframe, prioritizing and managing your workload effectively.
• Being self-motivated and requiring minimal supervision, demonstrating your ability to work independently.
• Responding and assisting during safety and emergency situations, demonstrating your ability to remain calm under pressure.
• Following internal and external regulations, procedures, and guidelines, upholding the highest standards of quality and integrity.

All You'll Need for Success

To excel in this role, you'll need:

• A high school degree or equivalent.
• The ability to read, write, and speak fluently in English, with bilingual language skills required in some locations.
• A valid driver's license, as required by local authorities.
• The ability to pass FAA background checks to qualify for unescorted access to airport security identity display areas (SIDA), if applicable.
• The ability to obtain and maintain airport authority and/or US Customs security badges, if applicable.
• The ability to work abnormal and/or prolonged hours, including weekends and holidays.
• The ability to work on a regular and timely basis, meeting deadlines and commitments.

What You'll Get

As a valued member of our team, you'll enjoy:

• Travel perks: Enjoy access to over 6,800 daily flights across our global network, with opportunities to explore 365 destinations.
• Health benefits: Access comprehensive health, dental, prescription, and vision benefits on day one, plus digital health visits, flexible spending accounts, and more.
• Wellness programs: Take advantage of our wellness programs, offering the tools, resources, and support you need to thrive.
• 401(k) program: Participate in our 401(k) program, with company contributions available after one year, depending on the workgroup.
• Additional benefits: Enjoy our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.

Join Our Inclusive and Dynamic Team

At blithequark, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our 20+ Employee Business Resource Groups are dedicated to connecting our team members to our customers, suppliers, communities, and shareholders, helping team members achieve their full potential and creating inclusive work environments that meet and exceed the needs of our diverse global customer base.

Apply Now

Ready to take the next step in your career and join our dynamic team at blithequark? Apply now and become a part of our inclusive and supportive community. Apply for this job