Contract Support/Helpdesk (Remote) ID-1983 – Amazon Store

Areas of Interest

Accounting/Finance, Administrative, Engineering/Maintenance

Location(s)

London - England - United Kingdom of Great Britain and Northern Ireland

Contract Support (Remote)

CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally, we employ over 70,000 employees and operate in 48 countries.

Purpose of the Job

To provide exceptional customer service and a comprehensive operational, financial and administrative service through managing contract support tasks on contract. It is key that the Contract Support understands procedures, processes and operates them to the required standard, encouraging best practice across the business.

The Contract Support will be expected to manage all aspects of the contract financial and administrative process, to have a competent knowledge centre specialising in all system and process flow within the company.

Your responsibilities will be to carry out efficient running of the financial and administrative systems and associated functions, supporting the Management Team to ensure all Contract Support tasks are completed to a good standard, within target and deadlines set and ensuring Contract Scope is met and exceeded.

This is a key appointment within the Contract and will require the individual to be a strong analytical individual with a can-do attitude.

Your responsibilities must have the ability to communicate, and problem solve on all aspects associated with the financial and administrative function, always ensuring compliance with Company processes, procedures, and Contract Scope.

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Responsibilities

• Ensure contractual commitments are met and exceeded
• Contract Scope understanding, contributing to ensure the Contract adhere to key deliverables (KPIs)
• Best Practice for all Contract Support tasks
• Support on all Financial and administrative functions
• First point of contact for all Contract financial and administrative issues
• Contract Team guidance, advice and support where required to deliver best practice
• Ensure effective management planning of own workload and diary management.
• Ability to prioritise tasks
• Financial Reporting housekeeping and data cleanse
• Administrative Reporting housekeeping and data cleanse

Purchasing and Finance

• Ensure integrity of financial transactions for contract
• Completion and management of Financial weekly reporting (Invoice Pool, Open Purchase Orders, UBR, UER, WOM, Debt, Overtime and POT) presenting to the Account and Business Unit weekly
• Management of monthly chargeable Consumable Tracker, raising consumable and extra works Purchase Orders in a timely manner
• Raising non-chargeable Purchase Orders
• Management of non-chargeable spend weekly
• Daily review and process of Subcontractor and Supplier invoices, managing disputes within 30-day SLA
• Client Debt management, ensuring disputes are resolved within 30-day SLA
• Raise Extra Work sales invoices in line with company deadlines at the correct margin
• Month end reporting review and completion (EW Margin, Overtime and Labour Allocation)

Skills

• Microsoft office working knowledge specific to Teams, Outlook, and Excel.
• Good Verbal and written communication skills.
• Knowledge of CAFM systems and processes is essential.
• Approachable, helpful demeaner.
• Strong organizational and communication skills
• Able to work on more than one task at any given time.
• Must demonstrate strong interpersonal skills and be able to work as part of a team as well as independently.

Aptitude

• Customer focus skills with a passion for customer service.
• Effective communication skills enabling the individual to work with clients, suppliers, and staff at all levels
• Self-motivated and ambitious
• Results/ task orientated, with attention to detail and accuracy
• Excellent time management and organisational skills
• Commitment to continuous improvement
• Ability to work as part of a team, as well as independently
• Calm manner, able to work under pressure and with changing demands and priorities

Experience

• Previous experience of a service industry role
• Well-developed communication skills enabling the individual to work with Senior Managers, clients, suppliers, and staff of all levels and abilities.

Education

• Hold academic passes with at least GCSE Maths and English or equivalent.
• Higher educational qualifications to ‘A’ level (or equivalent)