IT Helpdesk - First line support ID-1982 – Amazon Store

What You'll Do

• Provide friendly, first-class support to staff and students via phone, email, and in-person.
• Diagnose and troubleshoot IT issues with a smile!
• Assist users with software and hardware inquiries.
• Document problems and resolutions in our ticketing system.
• Collaborate with the IT team to improve processes and enhance user experience.

What We're Looking For

• A positive attitude and a knack for customer service.
• Basic knowledge of IT systems and troubleshooting techniques.
• Excellent communication skills - you'll be the friendly face of IT!
• Ability to work in a fast-paced environment while juggling multiple tasks.
• A desire to learn and grow in the tech field.

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Office Angels is an employment agency. We are an equal opportunities employer who put expertise, energy, and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. We do this by showcasing their talents, skills and unique experience in an inclusive environment that helps them thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.