Entry-Level Helpdesk Technician

Join our dynamic team at Atlantic Constructors, a renowned industry leader in the Mid-Atlantic Region for over 50 years! We're seeking a motivated and customer-oriented Entry-Level Helpdesk Technician to provide top-notch technical support to our end-users. As a valued member of our IT support team, you'll play a crucial role in ensuring seamless IT operations and delivering exceptional customer service.

At Atlantic Constructors, we prioritize our people and offer a competitive remuneration package, including a generous salary, comprehensive benefits, and opportunities for growth and development. Our benefits package includes:

• Medical, Dental, and Vision Insurance Plans
• 401(K) Retirement Plan with Generous Company Matching
• Health Savings Plan

As an Entry-Level Helpdesk Technician, you will:

• Respond to user inquiries and provide technical support via phone, email, or in-person
• Diagnose and troubleshoot hardware, software, and network issues
• Install, configure, and maintain computer systems, software, and peripherals
• Assist with setting up new user accounts and managing access permissions
• Document and track support requests using a ticketing system
• Escalate complex issues to higher-level support or specialized teams as needed
• Provide basic training and guidance to end-users on IT-related topics
• Maintain an inventory of IT equipment and supplies
• Assist with IT projects and initiatives as assigned

To succeed in this role, you'll need:

• High school diploma with 1-2 years of experience; or equivalent combination of education and experience
• Basic understanding of computer hardware, software, and networking concepts
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Customer-focused attitude with a commitment to providing high-quality support
• Willingness to learn and adapt to new technologies and procedures

Preferred qualifications include:

• An associate or bachelor's degree in IT or a related field
• Experience with Windows operating systems
• Familiarity with Microsoft Office Suite and other common software applications
• Knowledge of basic network troubleshooting and configuration
• Prior experience in a helpdesk or customer support role

Our work environment is dynamic and fast-paced, with occasional evening or weekend work required to address urgent issues. You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional results.

If you're a motivated and customer-oriented individual who is eager to learn and grow with our team, we encourage you to apply! Please visit our website at www.acibuilds.com to learn more about our company culture and benefits. Click here to apply for this exciting opportunity!