Hybrid-Financial Services Manager (AutoPlanet Brampton)

Performance Auto Group is a leading automotive company in Ontario, and they are seeking a Hybrid-Financial Services Manager for AutoPlanet Brampton. The FSM will coordinate the sale of finance and insurance products, work as a liaison for lenders, and provide financial services to dealership customers while ensuring exceptional customer service and maintaining strong professional relationships.

Responsibilities

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs
• Maintain a current knowledge of third-party financing options and be able to present such options to customers
• Project a positive attitude for the benefit of our customers and fellow employees
• Selling vehicles in adherence to OMVIC rules and regulations
• Ensure that all work performed is thorough, accurate and completed in a timely fashion. This includes the preparation of all documentation, contracts etc. related to the sale, accessories and sundry services
• Maintain all reports and records as may be required by the manufacture, dealership management and suppliers
• Attend sponsored training classes as scheduled by management
• Ensure quotes for products and services are competitive and reasonable
• Keep customers updated by phone as to the progress of their vehicle’s delivery
• Establish and maintain strong and professional working relationships with finance companies, banks, manufacturing financing centre and suppliers
• Establish and maintain a cooperative and professional relationship with sales management and staff

Skills

• 1-3 years of Financial Services Management or Automotive Sales experience
• Outgoing and a positive attitude required
• Previous sales experience in an automotive, retail or hospitality environment
• Proven ability to deliver exceptional customer service
• Excellent problem-solving and organizational skills
• Ability and willingness to be flexible under changing conditions
• Ability to be creative and persuasive in negotiating with customers
• Ability to exhibit professionalism with a positive attitude under pressure
• Well-spoken, friendly and articulate
• Must have a valid OMVIC license or will be required to obtain OMVIC license
• Must have a valid Ontario Driver's License and good driving record
• May be required to work on Saturday and Sunday as per business needs
• Experience with Google Suite & Dealership Management Systems is an Asset, but not required

Benefits

• Access to health, dental and vision insurance
• Disability, critical illness and life insurance for the unexpected
• Our Employee Assistance Plan (EAP) for you and your family's wellness
• Discount on vehicles, service and parts for you and your family
• Discounts to retailers and service providers across the country
• Free and engaging employee events

Company Overview