Customer Service Expert - Remote Overnights

Job Summary:

Join our team as a Customer Service Expert, working remotely on overnight shifts, and be part of a global, digital business services company that's making a difference in the lives of customers and communities. At Teleperformance, we're passionate about delivering exceptional customer experiences and empowering our employees to reach their full potential.

About Us:

Teleperformance is a leading provider of digital business services, with over 500,000 employees across the globe, speaking more than 300 languages. We're committed to creating a workplace that's inclusive, diverse, and supportive, where our employees can thrive and grow.

Benefits:

• Competitive salary and benefits package, including medical, dental, vision, and 401k
• Paid training and ongoing development opportunities
• Paid time off and employee wellness programs
• Opportunities for career growth and advancement

Responsibilities:

• Field customer inquiries and provide innovative solutions to varying questions, issues, and concerns
• Deliver exceptional customer service through active listening and proactive issue resolution
• Work with confidential customer information and treat it sensitively
• Escalate interactions when necessary and track call-related information for auditing and reporting purposes
• Provide feedback on call issues and upsell products or services as required

Requirements:

• 6 months of customer service experience (preferred)
• Ability to work remotely in a virtual team environment and overnight shifts
• Over 18 years of age and high school graduate or GED
• Ability to type 25 wpm and comfort with desktop computer systems
• Proven oral and written communication skills, logical problem-solving skills, and organization and work prioritization skills
• Internet connection requirements: minimum subscribed download rate of 12.0 Mbps, minimum subscribed upload rate of 3.0 Mbps, and ISP with no packet loss and ping under 50ms

What We Offer:

At Teleperformance, we're committed to creating a workplace that's conducive to happiness and a healthy work-life balance. We believe in providing an environment where our employees feel valued, inspired, and supported, so they can bring their best selves to work every day.

Apply Now:

Don't miss out on this exciting opportunity to join our team! Apply now to become a Customer Service Expert and start your journey with Teleperformance.