Customer Service Consultant - Hospitality Excellence Team

Join Hilton's Legacy of Excellence as a Customer Service Consultant!

We're seeking a passionate and experienced Customer Service Consultant to join our team in a remote office setting. As a leader in the hospitality industry, Hilton is dedicated to delivering exceptional guest experiences and quality service. If you're driven by a passion for customer satisfaction and have a strong skillset in relevant areas, we want to hear from you!

Job Summary

For over 100 years, Hilton has been synonymous with quality and customer satisfaction. We're now looking for a skilled Customer Service Consultant to uphold these values and provide exceptional service to our guests.

Key Responsibilities

• Lead and instruct team members on work details, ensuring seamless front desk operations.
• Resolve customer complaints in a timely and professional manner.
• Oversee front desk operations, making adjustments as needed to ensure efficient service delivery.
• Provide guidance and leadership to team members to ensure consistent, high-quality customer service.

Accountability & Core Values

At Hilton, we take responsibility for our actions and outcomes, learning from our mistakes and seeking solutions to problems. Our core values include:

• Going above and beyond to exceed guest expectations.
• Upholding honesty and integrity in all interactions.
• Demonstrating adaptability and flexibility in a fast-paced environment.
• Delivering dependable, high-quality service to our guests.

Benefits of Joining Our Team

• Be part of a global hospitality leader with a legacy of excellence.
• Enjoy a competitive salary and benefits package.
• Contribute to creating remarkable hospitality experiences around the world.
• Develop your skills and career in a dynamic and supportive environment.

We Encourage You to Apply!

Even if you feel you're not a perfect match, we'd still love to hear from you. We're looking for great people to join our friendly team and contribute to our mission of filling the earth with the light and warmth of hospitality.