Customer Service Representative (Email and Live Chat) - Remote

Job Summary:

We are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Workwarp! As a full-time remote customer service representative, you will be responsible for providing exceptional service to our customers via email and live chat. If you have a passion for delivering outstanding customer experiences, are proactive, and thrive in a fast-paced environment, we encourage you to apply!

Key Responsibilities:

• Provide top-notch customer service via email and live chat, responding to customer inquiries and resolving issues in a timely and professional manner.
• Work efficiently and accurately in a fast-paced environment, with a keen eye for quality and detail.
• Develop and maintain a strong understanding of our products, services, and policies, including herbal and natural products.
• Utilize various computer applications, including MS Office, BigCommerce, and Zoho, to manage workflow and communicate with customers and internal teams.
• Collaborate with multiple departments to answer questions, obtain information, and share feedback.
• Document and communicate any issues or problems that arise during shifts, and escalate concerns to management as needed.

Requirements:

• High school diploma or equivalent required; some college or university education preferred.
• 1-2 years of customer service experience, preferably in a remote or email/chat-based environment.
• Excellent written and verbal communication skills, with a focus on providing exceptional customer experiences.
• Proficient in MS Office, including Word, Excel, and Outlook, as well as other computer applications.
• Ability to work independently with minimal direct supervision, and to prioritize tasks effectively in a fast-paced environment.
• Basic knowledge of herbal and natural products, or a willingness to learn.

What We Offer:

• Competitive salary of $18.00/hr, including a $1/hour shift differential.
• Remote work opportunity with flexible scheduling, including weekend shifts.
• Opportunity to join a dynamic and growing team, with a focus on customer satisfaction and employee development.

How to Apply:

If you are a motivated and customer-focused individual looking for a new challenge, please submit your application today! We look forward to reviewing your application and discussing this opportunity further.