Manager, Guest Communications - Disney Cruise Line

Job Summary:

Join the Disney Cruise Line team as a Manager, Guest Communications, and be an integral part of delivering exceptional guest experiences. As a key member of our communications team, you will be responsible for developing and implementing strategic guest-facing communications, providing guidance and support to senior leaders, and collaborating with cross-functional teams to drive business priorities.

About Disney Cruise Line:

Disney Cruise Line is a leader in the cruise industry, offering a unique and unforgettable experience for families, adults, and children. With a fleet of five ships and eight more on the way, we sail to destinations around the world, providing a setting for families to reconnect, adults to recharge, and children to experience the magic of Disney.

Key Responsibilities:

• Lead the development and implementation of strategic guest-facing communications and plans that drive business priorities.
• Collaborate with multi-functional teams to respond to guest inquiries received via email, telephone, standard mail, and other channels.
• Work closely with executives and various lines of business to ensure close coordination and integration on projects.
• Develop seamless communications to guests throughout their pre-, post-, and onboard experiences.
• Lead issues management to ensure consistent communications to multiple audiences.
• Oversee all phases of guest-facing communications, including approvals and completion.

Requirements:

• At least 7 years of professional working experience in marketing, communications, issues management, or guest services.
• Demonstrated leadership, strategic-thinking, and problem-solving skills.
• Ability to translate complicated concepts into clear, compelling language for guests.
• Proven ability to develop effective communication content requiring minimal editing.
• A dedication to working in ways that support and encourage diversity and inclusion.
• A highly collaborative approach and the ability to handle constantly evolving priorities.
• Excellent social skills and ability to interact optimally with all levels of the organization.
• Ability to prioritize and work in high-pressure situations.
• Bachelor's degree or equivalent experience.

What We Offer:

• A competitive salary.
• The opportunity to work with a dynamic and talented team.
• A comprehensive benefits package.
• The chance to be part of a company that is committed to diversity, inclusion, and employee development.

How to Apply:

If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.

The Walt Disney Company is an Equal Opportunity Employer. We strive to be a diverse workforce that is representative of our audiences, and where all can thrive and belong. We are committed to building a team that includes and respects a variety of voices, identities, backgrounds, experiences, and perspectives.