Field Services Manager - Robotics Automation

Join our team of innovators and pioneers as a Field Services Manager! Based in a remote location, this position offers a unique opportunity for professional and personal growth. As a Field Services Manager, you will lead a team of Field Service Engineers and provide engineering support for mobile robots at customer sites. If you're a motivated and experienced leader with a passion for robotics and automation, we want to hear from you!

About Us

Symbotic is a technology leader in automation, reimagining the supply chain with its end-to-end, AI-powered robotic and software platform. Our innovative solutions are transforming the way consumer goods move through the supply chain, increasing efficiency, speed, and flexibility.

Job Summary

We are seeking a highly experienced Field Services Manager to join our Mobile Robots Engineering team. As a Field Services Manager, you will be responsible for managing a team of Field Service Engineers, leading and coordinating engineering campaigns for field upgrades, and troubleshooting complex technical issues. You will also collaborate with engineering design teams to develop and refine system architectures and act as a primary technical liaison between stakeholders.

Responsibilities

• Manage a team of Field Service Engineers and provide technical guidance and leadership
• Lead and coordinate engineering campaigns for field upgrades, focusing on hardware and software enhancements
• Develop and execute detailed test plans, including setting milestones and defining requirements for advanced tools and instrumentation
• Troubleshoot and resolve complex technical issues in real-time, utilizing expertise in mechatronics, embedded systems, and sensor integration
• Collaborate with engineering design teams to develop and refine system architectures
• Act as a primary technical liaison between stakeholders, including senior leadership, R&D teams, and external partners

Requirements

• Associate or bachelor's degree in a technical field or equivalent
• Minimum 8 years of experience in Field Service, with a focus on robotic, automotive, or electromechanical systems
• Prior experience as a people manager, with demonstrated ability to lead and develop teams in a field service or technical support environment
• Proven hands-on experience in designing and troubleshooting complex robotic/electromechanical systems
• Experience with drivetrain systems, batteries, PCBAs, and other electromechanical components
• Ability to travel up to 100% for team oversight and customer site visits

What We Offer

At Symbotic, we offer a dynamic and innovative work environment, opportunities for professional growth and development, and a competitive salary. We are an equal opportunity employer and welcome applications from diverse candidates.

How to Apply

If you're a motivated and experienced leader with a passion for robotics and automation, we want to hear from you! Apply To This Job