Job Title: Virtual Retail Mobile Expert - Unlock Endless Possibilities in Nashville

Join the Un-carrier Revolution! We're on the hunt for a talented Virtual Retail Mobile Expert to join our dynamic team in Nashville. As a key player in our virtual retail team, you'll be the go-to expert for our customers, providing top-notch sales and communication solutions that exceed their expectations. With a competitive salary, comprehensive benefits, and a culture that thrives on innovation and teamwork, this is an opportunity you won't want to miss!

At T-Mobile, we're passionate about delivering amazing customer experiences, and we need your expertise to make it happen. As a Virtual Retail Mobile Expert, you'll be responsible for:

• Providing personalized solutions to our customers, enhancing their lives with the right devices and services
• Analyzing customer needs and customizing packages of wireless, voice, and data products and services
• Educating, demonstrating, and recommending device and service solutions to our customers
• Consistently meeting performance targets, including sales, customer experience, and quality of sale metrics

To succeed in this role, you'll need:

• High School Diploma/GED and 12 months of customer service and/or sales experience in a retail environment
• Customer acquisition sales skills, including competitive drive and confidence for success
• Troubleshooting and working knowledge of IoT, computer hardware proficiency, and ability to navigate between Windows systems
• Superior customer service skills, building loyalty and customer satisfaction

In return, you'll enjoy a competitive base salary of $18.00 per hour, an annualized incentive target of $16,800, and a comprehensive benefits package that includes:

• Medical, dental, and vision insurance
• 401(k), employee stock grants, and employee stock purchase plan
• Paid time off, holidays, and parental leave
• Mobile service and home internet discounts, pet insurance, and access to commuter and transit programs

At T-Mobile, we're committed to creating a culture that's inclusive, diverse, and empowering. We believe in giving our employees the freedom to grow, learn, and thrive in their careers. If you're ready to join a team that's changing the game, apply now and let's unlock endless possibilities together!