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Service Operations Representative (East Coast)

Work from home Full-time role Hiring

About the role:

Curri is seeking a Service Operations Representative to join our Core Operations team. Your goal: make every delivery Curri fulfills a home run. This is an exciting role in a fast-paced, tech environment. We are looking for passionate, driven, self-starters who are ready to tackle problems from a first-principles perspective; and who are eager to learn and contribute to the company's growth and shape its operational strategies.

This position is a work-from-home position. This position requires working 40 hours per week and occasional holidays.

What you'll do

  • Facilitate deliveries from booking to successful drop-off and everything in between
  • Provide best-in-class support for our customers and drivers via chat and phone
  • Communicate with pickup and drop-off contacts to ensure deliveries are completed successfully and smoothly
  • Provide operational feedback and identify pain points for the team to optimize logistics
  • What you need to have

  • Fun personality, positive attitude, eagerness to learn
  • Excellent written and verbal communication skills
  • Top-notch customer service skills
  • Proficient in G-Suite (Google Docs, Google Sheets)
  • Spanish fluency (preferred, but not required)
  • What is in it for you?

  • You will have the opportunity to work for a dynamic and successful start-up on a diverse team where you can make a huge impact by doing meaningful work.
  • Significant and meaningful responsibilities from Day 1, with the ability to shape the primary support structures for all our external-facing roles. The possibilities are limitless and depend on you.
  • Work in a remote environment
  • There is no work/life—there is only life and we want your time at Curri to be life-giving and foster the best version of you. We care about family and your own personal development and don't expect you to be always engaged with work.
  • We offer a competitive salary, and benefits including, but not limited to, health, dental, vision, 401K, and an equity compensation grant.
  • Additional Information

    Who are we?

    We are Curri and our mission is to be the way the world delivers construction and industrial supplies. Curri provides on-demand, last-mile logistics for construction and adjacent industries with our nationwide fleet of cars, trucks, and flatbeds. Curri was founded in 2018 and was a part of the YC S19 Batch. Employees work out of our office in Ventura, CA, but the majority of our fast-growing start-up operates remotely, with over 100 employees spread across the United States. We're solving a massive, global problem of inefficiency in the construction industry. We imagine a world of efficient construction sites resulting in a net win for the entire world. Find out more at curri.com.

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