CloudOps Tech Lead

he Cloud Ops Engineer will support Amazon Web Services (AWS) and Linux/Windows environments. The Cloud Ops Engineer will be responsible for all aspects of the production lifecycle of maintenance, and administration, including but not limited to: infrastructure automation, continuous integration and deployment, product release and support, running a scalable production environment for hosting the ARCOS platform, maintaining application/database availability, and ensuring continuous 24x7 production uptime of our services. 

The Cloud Ops Engineer needs to be familiar with AWS, Apache, Tomcat, PostgreSQL, Oracle, Ansible, Jenkins, Jira, Confluence and SaaS operations.  

What you'll do

• Design, develop and maintain scalable AWS solutions and infrastructure, including but not limited to: EC2, RDS, S3, DynamoDB, Elasticache, and Route53. 

• Develop tooling and processes to automate the deployment of SaaS based applications and their underlying operating systems and infrastructure. 

• Perform PostgreSQL and Oracle database administration, including maintenance, troubleshooting, tuning, optimization, installation, upgrades, backup/recovery, and data migration. 

• Partner with Engineering, Development, Quality Assurance, Professional Services, and Technical Support to ensure the success of the assigned product offerings and schedules. 

• Engage in Agile team practices such as daily standups, backlog refinement, release planning and sprint planning. 

• Coordinate configuration changes, installs, and upgrades with appropriate development teams and product owners while following company change control procedures. 

Requirements

• Bachelor’s degree in Computer Science or related field, or equivalent work experience. 

• 4-5 years of system administration experience, ideally in global management and operations of highly trafficked production applications. Experience working in a 24x7 SaaS environment is preferred.  

• 4-5 years of experience designing solutions for and managing AWS services, including but not limited to: EC2, RDS, S3, DynamoDB, Elasticache, WAF/Shield, Route53, IAM and Directory Service. 

• 2 years of experience with CI/CD technologies and best practices. 

• 2 years of experience with PostgreSQL, Oracle, SQL Server, 

• Experience with Linux and Windows system administration, automation and performance tuning. 

• Experience with configuration management and infrastructure as code tools such as Ansible and Terraform. 

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Paternity, Maternity)
• Short Term & Long Term Disability
• Training & Development
• Work From Home

ARCOS provides SaaS solutions to solve resource management challenges that companies face. The ARCOS Resource Management platform helps customers plan, respond, restore, and report actions taken during normal operations or unplanned service interruptions. Using ARCOS, utilities, airlines, manufacturers, and industrial facilities improve response time and improve the efficiency of resources while improving customer satisfaction.

As a SaaS solution provider, the nation's most progressive critical infrastructure companies have chosen ARCOS as a mission-critical component of their operation to ensure compliance and consistency with their callout business rules governed by bargained agreements.

The ARCOS System not only improves operational efficiency, but it also provides a quantitative return-on-investment, saving O&M budget by improving restoration time, eliminating unnecessary overtime, streamlining daily employee scheduling shortages due to after-hours emergency work, and providing comprehensive performance reporting and troubleshooting metrics.