Scheduling Associate
Job title: Scheduling Associate in USA at Neal R Gross & Co
Company: Neal R Gross & Co
Job description: Job Title: Scheduling Associate
Location: This can be a fully remote role for someone with court reporting industry experienceNeal R. Gross & Co. (NRGCO), a leader in court reporting and transcription services, is seeking a highly organized and client-focused Scheduling Associate to join our team. This role is critical in coordinating legal proceedings and meetings while ensuring exceptional client service.We need a self-motivated, detail-oriented, and quality-focused professional, with a passion for delivering outstanding customer service. You have a proven ability to manage complex schedules, resolve problems efficiently, and adapt to new technologies and procedures. If you enjoy building relationships and take pride in being a trusted resource for clients and colleagues, this role is for you.If you thrive in a fast-paced environment, excel in problem-solving, and have a hospitality mindset, we encourage you to apply.While this is a fully remote position, we need someone available at their home computer 9am-5pm to respond to client calls and emails.Key Responsibilities
- Respond to client requests via email and phone, ensuring timely and professional communication.
- Maintain accurate scheduling records in proprietary software, ensuring complete and consistent data entry.
- Confirm and cancel assignments for the next business day with clients and assigned resources.
- Coordinate and schedule legal proceedings and meetings, assigning court reporters, videographers, interpreters, and other resources to match client needs.
- Resolve scheduling issues, escalating complex matters to management as needed.
- Build and maintain strong professional relationships with clients, subcontractors, and team.
- Book conference rooms and travel arrangements, including airfare, hotels, and car rentals, nationwide members.
- Work closely with court reporting team to ensure clients needs are not only met but exceeded.
- 1-3+ years of work experience.
- Excellent oral and written communication skills, with a professional and calm demeanor under pressure.
- Exceptional organizational and time-management skills with a keen attention to detail.
- Ability to work independently, collaboratively, and in a fast-paced, multi-tasking environment.
- Flexibility to work after hours as needed and maintain an exceptional attendance record.
- Demonstrated ability to maintain confidentiality of sensitive information.
- Proven experience in administrative roles, ideally in a legal or court reporting environment.
- Strong proficiency with database management systems and office software; intermediate to advanced computer skills are required.
- Experience in the legal industry (paralegal, legal secretary, or court reporting) is strongly preferred.
- Preferred - Bachelor’s degree in Business Administration, Public Relations, Law or a related field, a degree or certificate as a Paralegal/Legal Assistance, or equivalent work experience.
- Competitive compensation package; $45k/year, or more for experienced applicants
- Medical and dental insurance coverage
- 9 paid vacation days plus federal holidays
- Parental leave
- Job security for high performers, with many employees having tenure of 10+ years
- Occasional remote work opportunities
- A dynamic work environment with supportive colleagues and opportunities for professional growth