Customer Service Representative
Job title: Customer Service Representative in Houston, TX at Tyndale
Company: Tyndale
Job description: Overview:The Tyndale Company, an 8x Top Workplace winner in PA/4x Top Workplace winner in TX and certified woman-owned business, is seeking an experienced Customer Service Representative to join our team. Tyndale's Customer Service Representatives strive for excellence in every customer interaction, including phone calls, web chat, text, and email in a timely, accurate, and professional manner. Our Customer Service Representatives are responsible for maintaining customer data within Tyndale's systems in a highly accurate manner.This is a Monday through Friday, 10:30 AM to 7:00 PM schedule.To learn more about our Customer Service Representative role, please check out this short video:HYBRID/REMOTE: Tyndale supports a strong work-life balance. This opportunity requires onsite work a minimum of 1 day per week, and 4 days per week remotely. To be considered, candidates must reside within a commutable distance from our location in Houston, TX (City Centre). Responsibilities:
- Accurately process customer orders, returns, and replacements
- Assist customers with questions, concerns, and website navigation
- Ensure high-quality service, including handling challenging interactions professionally
- Verify and update customer information in company systems
- Collaborate with other departments to confirm and fulfill orders
- Address internal service requests and resolve issues thoroughly
- Meet or exceed performance goals, including accuracy, responsiveness, and resolution quality
- Communicate customer concerns through proper escalation channels
- Contribute to improving the customer experience and internal processes
- Promptly communicate any concerns or unresolved issues through the designated Customer Service escalation process
- High school diploma or equivalent required
- Minimum of 1 year of customer service experience required; call center experience preferred
- Proficiency in Microsoft Office, including basic Excel skills
- Strong verbal and written communication skills
- Detail-oriented with a customer-focused mindset
- Ability to prioritize and multitask in a fast-paced environment
- Skilled in managing customer interactions with professionalism
- Health & Wellness: Comprehensive medical, dental, and vision insurance with competitive premiums. Paid parental leave. Mental health support through an EAP and partial reimbursement on copays, fertility support, and robust wellness programs with annual reimbursements.
- Work-Life Balance: Many positions with Tyndale offer hybrid onsite + remote work schedules, generous PTO, paid holidays + a floating holiday, and more.
- Financial Compensation: Competitive salary, 401(k) with matching, and bonus opportunities.
- Career Growth & Development: Training/certification/tuition reimbursement programs and demonstrated paths for knowledge share and internal promotion opportunity.
- Culture & Perks: Family-owned values, award winning culture, team-engagement events, casual dress code, company-sponsored charitable events and activities, and an inclusive workplace that values collaboration and integrity.