Solutions Engineer, NAM
Job title: Solutions Engineer, NAM in New York City, NY at BioCatch
Company: BioCatch
Job description: Description:Solutions Engineer – North America (Remote, USA/Canada)Department: Solutions & OperationsLocation: Remote – USA or CanadaTravel: Up to 10% international travel (as needed)About BioCatchBioCatch is the global leader in Behavioral Biometrics, a cutting-edge technology that applies machine learning to analyze the digital behavior of users—how they interact physically and cognitively online—to prevent fraud and build trust. Our mission is to unlock the power of behavior to deliver actionable insights that make the digital world safer and more seamless.Trusted by over 25 of the world’s top 100 banks, BioCatch helps financial institutions fight fraud, drive digital transformation, and accelerate growth. Our Client Innovation Board—featuring leaders from American Express, Barclays, Citi Ventures, and National Australia Bank—fosters collaboration and advancement in behavioral-based fraud prevention. With 80+ patents and over a decade of behavioral data analysis, BioCatch is committed to staying ahead of tomorrow’s threats.Learn more at .Role SummaryWe are looking for a Solutions Engineer to join our growing North America team. This role is ideal for technically skilled professionals who thrive in dynamic environments and enjoy collaborating directly with customers. You’ll play a key role in onboarding and implementing BioCatch's anti-fraud solutions across web and mobile applications, primarily for leading financial institutions.As a member of the global Solutions & Operations team, you will lead technical projects, provide integration support, conduct workshops, and work closely with cross-functional teams, including Product, Engineering, Data Science, Engagement, and Threat Analysis, to deliver value to our clients.Key Responsibilities
- Lead the technical onboarding and implementation of BioCatch solutions for new customers and partners.
- Manage end-to-end project execution, including planning, timelines, coordination, and issue resolution.
- Act as the technical point of contact for clients, translating complex requirements into actionable integration steps.
- Collaborate with client stakeholders (executives, project managers, developers) to ensure seamless solution deployment.
- Troubleshoot technical issues across web and mobile environments, leveraging your analytical skills and tools.
- Contribute to internal documentation, best practices, and client-facing technical workshops.
- Partner with internal teams to continuously enhance solution delivery and customer experience.
- 3+ years of experience in Solutions Engineering, Systems Integration, or Professional Services for SaaS platforms.
- Strong project management skills with a keen eye for timelines, cross-functional collaboration, risk management, and follow-through.
- Proven customer-facing experience, with the ability to clearly explain technical concepts to both technical and non-technical stakeholders.
- Self-starter with strong problem-solving and technical troubleshooting abilities.
- An analytical mindset with experience using analytics or BI tools to investigate and resolve issues.
- Excellent verbal and written communication skills in English.
- Strong interpersonal and teamwork skills.
- Experience with web technologies: HTML, CSS, JavaScript, Node.js, React, Angular, PHP, Python, etc.
- Mobile development experience: React Native, Swift, Kotlin, Java, Flutter, Ionic, etc.
- Familiarity with big data platforms/tools: SQL, Splunk, Elastic, Snowflake, etc.
- Experience working with large-scale enterprise or financial institutions.
- Experience conducting technical training or leading customer workshops.
- Work with cutting-edge behavioral AI technology.
- Collaborate with leading global banks and financial innovators.
- Be part of a passionate, mission-driven team committed to securing the digital world.
- Enjoy flexibility with a remote work environment and occasional travel opportunities.