Internet Sales Associate - Valdosta
Job title: Internet Sales Associate - Valdosta in Valdosta, GA at O'Steen Automotive Group
Company: O'Steen Automotive Group
Job description: Are you passionate about cars, love engaging with customers online, and thrive in a dynamic, customer-focused environment? Join O'Steen Automotive Group - VW/Subaru - Valdosta, GA, as a Full-Time Internet Sales Associate and play a crucial role in our sales team! This position allows you to combine your automotive knowledge with your communication skills to deliver exceptional customer service and achieve sales goals.As an Internet Sales Associate, you'll help potential customers navigate the car-buying process through online platforms, live chat, email, and phone. You'll be instrumental in driving sales and enhancing our online presence, ensuring our customers have a seamless and satisfying experience.Key Responsibilities:
- Engage with Customers Online: Assist potential buyers via live chat, email, and phone to answer product-related inquiries and help close sales. Ensure all customer inquiries are handled professionally and promptly.
- Manage Online Listings: Keep vehicle listings updated with accurate, detailed, and engaging content to showcase our inventory.
- Process Orders & Track Sales: Manage and process online orders, ensuring customer satisfaction through every stage of the sales process.
- Monitor Customer Feedback: Respond to reviews and feedback across online platforms to enhance our reputation and address any customer concerns.
- Collaborate with Marketing & Sales Teams: Work alongside marketing and product teams to develop strategies and promotional campaigns that drive online traffic and sales.
- Achieve Sales Targets: Meet or exceed monthly sales goals and key performance indicators (KPIs).
- Product Knowledge: Stay updated on the latest vehicle features, industry trends, and financing options to provide expert guidance to customers.
- Customer Troubleshooting: Address and resolve customer issues and concerns in a timely, solution-oriented manner.
- Experience: Previous sales, customer service, or e-commerce experience required.
- Automotive Sales Experience: A background in automotive sales is a plus, or a passion for cars and the automotive industry.
- Strong Communication Skills: Excellent written and verbal communication skills for interacting with customers online and over the phone.
- Tech-Savvy: Familiarity with CRM tools, Microsoft Office Suite, and e-commerce platforms (e.g., Shopify, Amazon, eBay) is a plus.
- Customer-Focused: A customer-first mentality, with a strong attention to detail and problem-solving ability.
- Independent and Team-Oriented: Ability to work effectively both independently and collaboratively within a fast-paced environment.
- Medical, Dental, Vision, and Life Insurance
- 401(k)
- Paid Time Off
- Employee Discounts
- Snack/Drink Room
- Competitive Salary and Commission Opportunities