Customer Service Associate (Part-Time)

Description We’re looking for a part-time team member to support our distribution customer service and quotation efforts in a fast-paced, detail-driven environment. This role is ideal for someone who’s highly organized, communicative, and comfortable juggling a variety of tasks. You’ll assist with order entry, provide accurate lighting quotes, and support our sales and customer service teams with a focus on lamps & ballasts, and standard fixture orders. About The Role

• Enter and review orders through manual data entry and/or system-generated uploads
• Provide accurate quotes for simple fixture, lamp and ballast requests
• Communicate lead times, tracking updates, and order details to sales reps, distributors, and manufacturers
• Deliver excellent customer service—digitally and by phone—by responding to inquiries and providing timely updates
• Maintain organized job files and monitor quote request activity
• Collaborate with sales team members to ensure customer needs are met and expectations aligned
• Perform general administrative tasks as needed

This role is key to ensuring our customer interactions are responsive, accurate, and solution focused. As you grow in the role, there may be opportunities to expand your responsibilities based on team needs. Who You Are

• You're a natural problem-solver with a sharp, business-minded approach to challenges.
• You like helping others, building strong relationships, and delivering results.
• Detail-oriented and analytical, you gather and assess information to uncover insights.
• Communication is your strength—clear, concise, and adaptable across written and verbal forms.
• Tech-savvy and resourceful, you pick up new systems quickly and enjoy using tools to streamline work.
• Calm under pressure, you stay flexible when things shift.

Where & How You’ll Work In this hybrid role, you can expect a combination of days spent working remotely from home and in the Baltimore office. Who We Are At Lighting Environments, we believe in creating atmospheres where people and ideas can grow. We are a lighting representative agency with a passion for design and nearly 50 years of serving DC, Maryland, and Virginia markets. We specialize in lighting and lighting controls solutions for projects ranging from commercial to residential, retail to industrial, and everything in between. Together with our sister company Environments, an IoT integration company, we create beautiful, functional environments where humans and technology work in unison. We envision a world where technology seamlessly enriches lives.

Requirements

TECHNICALLY SPEAKING, YOU HAVE

• A high school diploma or equivalent
• At least 2 years of experience in customer service, quotations, and/or administrative duties within the lighting industry
• Proficiency with Microsoft Office programs and enterprise resource planning (ERP) software
• The ability to work independently, prioritize simultaneous assignments with accuracy and efficiency

BONUS POINTS FOR HAVING

• Prior experience in the lighting industry (sales rep, manufacturer or distributor)

Compensation

This regular part-time position is classified as hourly, non-exempt. The information below reflects the anticipated initial base rate/salary range. Should an employment offer be extended, the compensation offered will account for several factors, including but not limited to experience, skills, education, certifications, etc. Depending on an individual's job-relevant qualifications, the range may be exceeded. Hourly range: $20-$24 per hour. At LE, diversity is a simple fact and inclusion is our expectation. We are an equal opportunity employer and are committed to providing opportunities to all employees and applicants without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Apply Job!