International Contractor - Collections and Billing Specialist

Listed on the Philadelphia 100 as one of the fastest-growing companies in the area, GLOBO is adding to our talented team. We are an 11+-year-old technology company and we’re going places! Our platform, GLOBO HQ, enables real-time connection with best-in-class translation, interpretation, and transcreation services, 24/7 in over 450 different languages.

GLOBO is looking for a candidate outside the United States to fill this Contract.

Primary Goal: This position will be responsible for researching and resolving overdue client invoice issues, taking care to preserve the client relationship, when possible, while also keeping GLOBO’s outstanding receivables balance to a minimum.

Responsibilities

Collections

• Act as the main point of contact for addressing any inquiries and questions related to all overdue receivables.
• Develop financial goals and objectives for receivables collection.
• Develop and produce outstanding balance statements for clients.
• Monitor the work environment for process problems, taking immediate action to document issues, suggest solutions, and report recommendations to the Customer Billing Manager (GLOBO).
• Compile information on financial process issues and provide summaries to the Finance and Accounting departments.
• Summaries include Aging Reports and Balance Sheet Reconciliation.
• Follow-up and collect on all overdue receivables.
• Work with Accounting and Finance to develop updated collections processes.
• Assist with the creation of client invoices.
• Maintain the LUNA Accounting Support inbox (formerly, Zendesk), GLOBO HubSpot, and AR inbox.

Billing

• Maintain professional and empathetic customer service relationships with clients.
• Create invoices according to company practices across all service lines; submit invoices to customers.
• Maintain, create, and update master customer files, including name or address changes, and contractual changes in Sage Intacct
• Coordinate and improve upon third party billing process with healthcare providers and managed care organizations including but not limited to (1) entering patient and insurance information from daily patient reports; (2) creating regular weekly reporting for clients; (3) follow up with clients for missing insurance or billing information.
• Communicate process improvement opportunities to accounting leadership and volunteer to lead key initiatives related to billing.
• Perform User Acceptance Testing of system changes as needed.
• Support and embrace opportunities to introduce automation into the order to cash process.
• Perform other duties as assigned by accounting management.
• Assist in the monthly close as needed.
• Manage expense reports and company credit cards.

Required Minimum Education and Experience

• Associates Degree or Bachelor's Degree in Accounting or related field preferred.
• Complex billing experience - able to bring new ideas to improve our current process
• On-the-job Training to be provided: ISO, Software: Hubspot, Sage Intacct, Quickbooks Online, Atrium, Interpreter Intelligence, Plunet, Boostlingo, Propio, HQ, and various client-specific invoicing portals.
• Previous customer service experience is required. Previous bookkeeping or collections experience required.
• 2-3 years of related collections and billing experience.
• Excellent customer service and communication skills.
• Working knowledge of Sage Intacct or similar business accounting software.
• Strong communication skills.
• Demonstrated ability to analyze processes, identify opportunities and execute improvement projects.
• Demonstrated proficiency with Microsoft Office Suite (Word, PowerPoint and Excel).
• Experience with Google Docs and Apple/Mac Operating System preferred.

Additional Preferred Requirements

• A strong team player, capable of prioritizing and executing projects in a dynamic, fast-paced environment.
• Ability to communicate effectively, both orally and in writing, with all levels of the organization.
• Ability to work independently in a decentralized environment, without the reliance on direct authority.
• Highest level of personal and professional integrity and ethics.
• High level of initiative, accountability, and follow-through.
• Value strong teamwork and collaboration skills.
• Demonstrated problem solving and decision-making skills.
• Ability to manage multiple initiatives and projects and prioritize needs.
• Strong sense of service and passion for the company and business.
• Authorized to legally work for any employer in the United States.
• Willingness to submit to any requested background checks.
• Fluent in English (additional proficiencies in Spanish or American Sign language are a plus)