Experienced Customer Service Representative – Premium Finance Insurance

At arenaflex, we're on a mission to revolutionize the way we deliver exceptional customer experiences. As a Customer Service Representative, you'll play a vital role in shaping the future of our industry by providing top-notch support to our valued clients. If you're passionate about delivering outstanding service, have a knack for problem-solving, and thrive in a dynamic environment, we want to hear from you!

About arenaflex

arenaflex is a leading provider of premium finance solutions, dedicated to empowering individuals and businesses to achieve their financial goals. Our team is comprised of innovative thinkers, passionate professionals, and customer-centric experts who share a common vision: to make a meaningful impact in the lives of our clients. As a Customer Service Representative, you'll be part of a collaborative and supportive team that's committed to excellence, diversity, and inclusion.

Key Responsibilities

As a Customer Service Representative, you'll be responsible for:

• Providing exceptional customer service to P1 Finance insureds, agents, brokers, carriers, and in-house team members
• Answering incoming calls for the Customer Service Department in a timely, efficient, and professional manner
• Responding to Customer Service email inquiries with accuracy and attention to detail
• Processing electronic payments and updating insured's policy and account information
• Researching account activity and providing account and policy information to insureds, agents, brokers, and carriers
• Verifying acknowledgments of Notice of Financed Premium
• Participating in and contributing to developing and improving customer service functions
• Adhering to all compliance-related assignments as required by our financial institution to comply with agency, internal, and regulatory protocols

Essential Skills and Competencies

To excel in this role, you'll need to possess the following essential skills and competencies:

• Customer Service Orientation: Provide customers with the highest quality of customer service in a timely, efficient, and professional manner
• Accurate, High-Quality, and Quick Response Time: Achieve high standards of work processes and outcomes, complete tasks with an eye for details, and monitor and check work for precision, clarity, and completeness
• Continuous Learning: Responsible for personal development by acquiring and refining technical and professional skills related to the position, proactively seek performance feedback, and identify approaches to improve performance
• Verbal Communication: Express ideas effectively and speak clearly while adjusting style and methods to meet the specific needs of the audience, listen attentively, gather data, and recognize meaning
• Written Communication: Write clearly, using proper English/Spanish grammar, punctuation, and spelling, communicate information succinctly, factually, and in an organized manner
• Dependability: Work full-time, be dependable, punctual, and consistent without frequent unplanned absences, coordinate through team-lead coverage when absent, and follow instructions and respond to management's directions
• Prioritization/Time Management: Multi-task, prioritize importance of tasks, and efficiently and accurately execute on a schedule, use resources effectively, set goals and timetables to achieve maximum productivity, and track both completed and incomplete activities
• Teamwork: Cooperate with others as part of a formal or informal team to accomplish departmental, divisional, and parent-company goals, respect fellow employees and collaborators, work harmoniously with a team, and contribute to and accept consensus

Requirements

To be considered for this role, you'll need to meet the following requirements:

• High School Diploma
• Minimum 2-years customer service experience with an emphasis in premium finance preferred
• General knowledge of Outlook, MS Teams, Word, and Excel
• Demonstrate an aptitude for learning and a clear ability to provide prompt high-level and responsive service
• Displays a positive attitude, good communications skills, strong planning, execution, and work ethic required

Benefits

As a valued member of our team, you'll enjoy a comprehensive benefits package, including:

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Paid Time Off
• 401(k)

Schedule

Our standard working hours are:

• 8-hour shift
• Monday through Friday, 8:30 am - 5:30 pm EST

Work Environment

As a remote, hybrid, or in-office employee, you'll have the flexibility to choose your work environment. Our office is located in Norcross, GA, and we offer a collaborative and supportive work environment that fosters growth, innovation, and customer-centricity.

Why Join arenaflex?

At arenaflex, we're committed to creating a workplace that's inclusive, diverse, and supportive. We believe in:

• Empowering our employees to grow and develop their skills and careers
• Fostering a culture of innovation, creativity, and customer-centricity
• Providing a comprehensive benefits package that supports the well-being of our employees
• Encouraging work-life balance and flexibility
• Celebrating diversity, equity, and inclusion in all aspects of our business

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a dynamic and supportive work environment, we want to hear from you! Please submit your application through our website: https://arenaflex.com/careers

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating a workplace that's inclusive, diverse, and supportive of all employees.

Disclaimer

arenaflex reserves the right to modify or withdraw this job posting at any time without notice. arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. Apply for this job