Bucknell 737 - Assistant Store Manager
About the position The Assistant Store Manager at Barnes & Noble College plays a crucial role in supporting the daily operations of the bookstore. This position involves supervising employees, engaging with customers, and assisting the Store or General Manager in various operational functions. The role emphasizes outstanding customer service, team building, and problem-solving skills to enhance the bookstore experience for the academic community. Responsibilities ? Support all store operations and departments in partnership with the Store Manager or General Manager. , ? Supervise employees and direct work activities to ensure delivery of services, sales, and customer service. , ? Maintain a presence on the sales floor to greet customers and assist with purchases. , ? Manage customer and employee issues in a timely and respectful manner. , ? Assist with hiring and training new employees for the sales floor or other departments. , ? Maintain an appealing sales floor by organizing and cleaning product displays. , ? Process sales transactions involving cash, credit, or financial aid payments. Requirements ? 3+ years' experience in a retail setting. , ? 1+ year supervisory experience preferred or a graduate of the Best Seller Program. , ? High school diploma/GED preferred. , ? Ability to work a flexible schedule including evenings, weekends, and holidays. , ? Familiarity with financial and customer service principles. , ? Basic reading, writing, and accounting skills required. , ? Excellent customer service and communication skills needed. , ? Strong interpersonal, communication, and problem-solving skills. Nice-to-haves
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