Insurance Agency Client Service Manager
About Us
At Jacob Larsen - American Family Insurance, we pride ourselves on creating a positive, team-driven work environment where collaboration and knowledge-sharing are at the heart of everything we do. We provide the tools and resources you need to excel in your role, and we celebrate each others successes while striving for continued growth.
About the Role
We are seeking a highly organized and customer-focused Client Service Manager to join our team. In this role, you will be the first point of contact for our clients, ensuring they receive exceptional service while assisting with policy updates, retention efforts, and cross-selling opportunities. Youll also play a key role in overseeing daily office operations alongside the Agency Owner. This position is not responsible for generating new business but will focus on servicing and expanding existing client relationships by offering additional coverage options. Key Responsibilities ? Answer and manage incoming calls, texts, and emails from clients ? Assist clients with policy updates, questions, and changes ? Cross-sell additional policies to existing clients to enhance coverage ? Enter and process new applications, policy changes, and claims reports ? Utilize tools like SalesForce CRM, ANS (Agency Notification System), Hearsay Social, and Main Frame to manage client interactions ? Coordinate prospecting efforts through direct mail and personal insurance reviews ? Maintain office efficiency by implementing processes and overseeing daily operations What Were Looking For Current or prior experience in an American Family Insurance agency or corporate role Arizona Property, Casualty, and Life licenses (must be active) 10+ years of insurance servicing experience preferred Strong organizational skills and attention to detail Professionalism when speaking with clients Experience with retention and customer service strategies Ability to handle upset clients with patience and problem-solving skills Familiarity with social media messaging (Facebook & Instagram Messenger) ? Bilingual candidates are a plus but not required. ? Past management, customer service, or sales experience is highly valued. Compensation & Benefits Base Salary: $44,200 - $52,000 per year Commission: Earn commissions on all cross-sold policies Bonus Opportunities: Performance-based incentive programs Unlimited PTO (within reason) Flexible Work Schedule W-2 or 1099 options available Why Join Us? ? Team-oriented environment where we support and uplift one another Resources and training provided to help you succeed Opportunities for career growth and advancement A positive workplace where your contributions are valued and recognized
How to Apply
Apply online through the job posting website Hiring Process: Phone screening In-person interview Prior manager or owner referrals are a plus Start date is flexible. Apply Job!