Customer Service Representative (Remote – Upwork) | Join the Dekni Creations Team!
Dekni Creations is the Internet’s best place for custom hats for companies and events. We take pride in delivering high-quality craftsmanship and top-tier customer service—our goal is to ensure every customer walks away happy and satisfied! As we grow, we’re looking for a Customer Service Representative to help us maintain our high standards. If you’re a hat enthusiast with excellent problem-solving skills, attention to detail, and a passion for customer care, we’d love to hear from you! What You’ll Do: -Manage and respond to customer tickets using Gorgias. -Assist customers with order updates, inquiries, and general product guidance—basic knowledge of hats and embroidery / deco techniques is a plus! -Process and send invoices via Shopify. -Keep the team informed about order changes for production via Redbooth. -Coordinate with the art and production teams to ensure smooth order fulfillment. -Provide empathetic and solution-driven support, ensuring every customer interaction is positive. - Use Slack for internal team communication. What We’re Looking For: -Experience with Gorgias or similar customer service platforms. -Familiarity with Shopify for invoicing and order updates. -Strong conflict resolution skills—you know how to turn a frustrated customer into a happy one. -A hat enthusiast (preferred!) who understands the passion behind custom headwear. - Highly detail-oriented—small changes in details can make a big difference in our work flow! - Excellent communication skills and the ability to mirror empathy in responses. Why Join Dekni Creations? -Work remotely with a kind and passionate team. -Be part of a company that values quality and customer satisfaction above all else. -Opportunity to grow with a business that’s growing . If you’re ready to join a team that puts customers first and thrives on creativity, apply now! Let us know why you’d be a great fit and share any relevant experience. We can’t wait to hear from you! Apply Job!