Client Success Specialist

Are you a high-energy professional looking to join a creative, industry leader? ModSquad is currently seeking a Client Success Specialist to join our crew to support a book of clients for upsell, cross-sell, and retention.

This role is responsible for maintaining strong relationships with existing clients, ensuring high customer satisfaction, and maximizing client retention. Beside a solid base salary, this position is structured with a commission and bonus plan to attract the best of the best. This position reports to the VP of Sales with responsibility for client retention and sales to small and medium market levels.

ModSquad is a global leader in the remote workforce model, so we are positioned for success in today’s new world. We support top global brands such as Starz, National Geographic, DFW Airport and Wounded Warrior Project to small business and start-up organizations. If this is your DNA, apply now!

Hours:

Standard business hours; more as needed

Key Responsibilities

What We Are Looking For

Additional Information

*PRO TIP*: Take your time and make sure you do a thorough job in completing your application. Your responses should be grammatically correct and comprehensive. This will greatly increase the probability of scoring an interview!

Please note: A Chromebook is not sufficient for ModSquad projects.

Who is ModSquad?

ModSquad is a global provider of managed digital engagement services. Our 10,000+ Mods chat with customers, moderate web content, manage communities, and buzz in social media for many of the world’s coolest brands, including the NFL, Zendesk, and Topps, to name a few. We bring companies closer to their customers than ever before. From global enterprises to international agencies to hip new startups, our clients have reaped the benefits of putting ModSquad's expertise to work. With experienced Mods available in 50+ languages in 70+ countries, we’re your squad for the digital world.

ModSquad is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), gender, national origin, ancestry, age, physical or mental disability, military status, status as a veteran or disabled veteran, sexual orientation, gender identity or expression, marital or family status, genetic information, medical condition, or any other basis protected by applicable federal, state, or local law, ordinance, or regulation.

Individual base pay or rate depends on various factors, in addition to primary work location, such as complexity and responsibility of role, job or contract duties/requirements, and relevant experience and skills. Although we have opportunities across the globe, this advertisement excludes individuals residing in California, Colorado, New York, and Washington at this time.