Amazon Connect Developer

As an Amazon Connect Developer, you will serve as a Subject Matter Expert (SME) leading the design, development, and implementation of Amazon Connect cloud-based contact center solutions. Your role will involve architecting and integrating services for call and queue flows, agent experience, call recording, metrics, Contact Lens, CTR data analysis, and more. You will work closely with stakeholders to ensure seamless integration with AWS services, providing strategic guidance and driving technical excellence. • Design and Development: • Lead the design, development, and implementation of Amazon Connect contact center solutions, including call and queue flows, agent experience, call recording, metrics, and Contact Lens. • Architect cloud-based contact center solutions and integrate with key AWS services such as Lambda, Python, JSON, and others. • Consultative Technology Leadership: • Serve as a consultative technology point of contact for all Amazon Connect-related solutions, assisting in the planning, design, implementation, and maintenance phases. • Provide guidance on which AWS services should be used and how they interconnect to deliver scalable, efficient solutions. • Service Integration Development: • Lead the integration of Amazon Connect with AWS services, ensuring efficient interoperability between platforms. • Provide expertise in developing interconnectivity between services in Amazon Connect, including Lambda, Python, and JSON. • Technical Expertise Troubleshooting: • Act as the control point for all development and integration processes, ensuring consistency and alignment with business goals. • Troubleshoot and resolve bugs, performance issues, and inefficiencies within Amazon Connect solutions. • Contact Center Technology: • Leverage enterprise experience with telephony systems, VOIP (Voice Over IP), and contact center technologies (e.g., WebRTC) to enhance contact center functionality and performance. • Software Development Lifecycle (SDLC): • Participate in all phases of the software development lifecycle, including functional analysis, requirement gathering, technical design, coding, testing, deployment, and support. • Collaborate with product owners and stakeholders to define product features and functionality, ensuring they are met with cloud architecture solutions. • DevOps and Continuous Delivery: • Utilize modern DevOps tools (e.g., GitHub, CI/CD, Docker) to streamline development processes, including continuous integration and deployment (CI/CD) pipelines. • Agile Team Collaboration: • Actively participate in daily scrum meetings, working with Scrum Masters and QA teams to ensure effective project management and adherence to timelines. • Organize and prioritize team tasks using story pointing, ensuring timely delivery of features and improvements. • Problem-Solving and Continuous Improvement: • Analyze and resolve issues in the system, continuously improving the functionality, performance, and efficiency of Amazon Connect solutions. • Lead the team in troubleshooting and developing solutions to enhance product features, sub-components, and software delivery processes. Qualifications • At least 2 years of enterprise experience with Amazon Connect platform (Technical Architecture, Design, and Development). • Proficiency in Amazon Connect contact flows integrated with Python, Lambda, and JSON. • At least 2 years of experience building applications using AWS services (CloudWatch, Kinesis, S3, Lex, Poly). • At least 2 years of experience with telephony systems and VOIP (Voice Over IP). • Experience with Contact Center Technologies (e.g., WebRTC). • Familiarity with modern DevOps tools (GitHub, CI/CD, Docker). • Experience with the full Software Development Lifecycle (SDLC), including functional analysis, technical requirements, coding, testing, and deployment. • Strong problem-solving and troubleshooting skills to identify and resolve technical issues. • Good communication skills and the ability to collaborate in a team environment. Additional Information • Strong problem-solving, debugging, and mentoring skills with the ability to optimize cloud-based contact center solutions. Apply Job!