eCommerce Implementation Specialist

The eGrowcery eCommerce Implementation Specialist will have responsibilities that include the following: • Lead clients through implementation projects utilizing the standard eGrowcery launch management approach and toolkit • Identify and implement improvements to the launch management approach and toolkit • Manage client launch plans • Lead client status calls and meetings • Provide training related to the eGrowcery platform • Provide training and guidance related to supporting processes, technology and equipment • Assist with client promotions at launch • Advise clients on ongoing marketing plans that lead to consistent growth on the eGrowcery platform • Lead clients through the required configuration decisions to optimize the configuration of the eGrowcery platform • Identify gaps in eGrowcery onboarding process and recommend associated solutions • Report the launch status of each client project The Commerce Implementation Specialist will ideally have the following qualifications: • Demonstrated success in completing projects utilizing cloud-based solutions • Ability to lead client-facing calls and meetings • Ability to build and maintain strong client relationships • Ability to guide clients through issue resolution of technical and business-related issues • Ability to work in a technical environment that includes configuration of pre-determined options, FTP file transfer, and payment processing configurations • Ability to manage multiple (high volume/low complexity) projects concurrently • Proficiency in using Microsoft Office suite of products • Basic understanding of web development and general back end systems • Ability to work independently, and as a member of a team, with limited supervision • Ability to communicate in written and verbal formats in a professional and effective manner Apply Job!