Member Support Specialist

Employer Industry: Healthcare Services Why consider this job opportunity... - Salary up to $23 per hour - Excellent compensation package including medical, dental, and vision insurance - Comprehensive benefits including a 401(k) plan, paid holidays, vacation, and sick time - Opportunity for career advancement and growth within the organization - Supportive and collaborative work environment focused on member outcomes - Flexibility to work from home while following a set schedule What to Expect (Job Responsibilities): - Process referral requests from care coaches to behavioral health providers and health plan resources - Coordinate appointment scheduling for behavioral health provider visits, providing support to members - Assist members in initiating their program journey by providing essential resources - Monitor and respond to changes in member plan eligibility for enrollment updates - Review and upload session notes and documents from provider offices to member charts What is Required (Qualifications): - High school diploma required; Associate's Degree preferred - Minimum of 1 year of experience in healthcare; behavioral health experience is a plus - Proficiency in Microsoft Office (Word, Excel, PowerPoint) and healthcare documentation systems - Ability to communicate effectively and courteously while handling multiple tasks - Reliable high-speed internet connection with specified download and upload speeds How to Stand Out (Preferred Qualifications): - Experience in appointment scheduling - Demonstrated analytical and problem-solving skills - Passion for providing excellent customer experience - Ability to work independently from home while adhering to a set schedule #HealthcareServices #MemberEngagement #RemoteWork #CareerGrowth #CompetitiveBenefits At Talentify, we prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. Talentify is not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer Apply Job!