AIRLINE Inside Sales & Reservations / Ticketing Representative

APG is the world’s largest and most successful airline representation company with offices in over 100 countries. We partner with over 200 airlines and are now seeking an additional Airline Inside Sales and Reservations & Ticketing Agent to join our US team. Our Airline Inside Sales and Reservations & Ticketing Agents are responsible for providing excellent customer care to passengers of our client airlines and to travel partners in the US both via 'phone and email. Key prerequisites for the role include at least 2 years’ experience in a similar role with an airline, the ability to demonstrate excellent customer service skills, and to have a strong knowledge of at least one airline GDS. Key Responsibilities: - Answer all emails and calls of US agencies, trade partners and sales team related to issues of the airline and be proactive to find the answers within the company. - Making airline bookings and issuing airline tickets (auto & manual fare-build) - Processing payments of... airline tickets and adhering to strict reporting guidelines - Providing excellent customer service both on the telephone, face-to-face and via email - Dealing with ticket reissues, upgrades, reroutes and lost tickets - Dealing with groups and allocations in line with airline client procedures - Provide support for all operational routines and deliver reports to management related to trade partners, goals, reports, etc. - Research accounts, identify key players and generate lead - Keep the CRM and agencies/client’s data updated - Educate and inform agents about APG USA Portfolio - Lead generation through cold calls - Assists Sales Management by generating sales report from BI TOOL, upgrading existing or new accounts in our internal CRM - Analysis, benchmarking, identification of opportunities from data - Support the Sales team with product education (Virtual or physical) - Marketing support: Working with marketing in HQ on initiatives or promoting trade partners Further details The position is reporting to our office in New York or MIA. The role offers the opportunity to join a highly innovative, team-based organization, which aims to deliver strong job satisfaction and rewards success. The role also offers the chance to be part of the APG network, the global leader in airline distribution solutions. The role is varied, the right candidate should have an airline or agency background, be able to issue tickets on Amadeus and assist the Sales team with sales and marketing activities. A good self-starting individual, who can assist on all levels. Sabre knowledge is also an asset. It is mainly an office-based position but there will also be opportunities to travel overseas and also to assist at various shows and presentations in the tri-state area and the rest of the USA. If you are looking for a new challenge and have the capabilities, we would like to hear from you, send us your resume and coverer letter stating why you are the person for the job. Great benefits and salary will be provided for the right candidate, including health insurance, vision, dental, 16 days PTO. Only those candidates with potential will be invited for an interview. Job Qualifications • Good educational results and self-starter • At least 2 years’ airline reservations experience within an airline or travel agency environment • Strong knowledge of at least one airline reservations system • Excellent written and verbal communication skills required • Must demonstrate the ability to prospect, cold call, and qualify corporate and retail clients • Must possess the ability to take on responsibility, problem solve, and work in a fast-paced environment with accuracy. • A Team player. • Good computer skill, good with Ms. Office (mainly Word, PowerPoint, Excel). • must have GDS Knowledge Amadeus or Sabre • Job Type: Full-time Job Type: Full-time Pay: $48,000.00 - $53,000.00 per year Benefits: • 401(k) • Dental insurance • Health insurance • Paid time off • Vision insurance Experience level: • 2 years Shift: • Day shift Supplemental pay types: • Performance bonus Weekly day range: • Monday to Friday Work setting: • Remote Application Question(s): • Do you have experience working for an airline or travel agency in the Inside Sales and Reservation departments? Experience: • Sabre or Amadeus Systems: 2 years (Required) Language: • Spanish or any other second language (Required) Work Location: Remote Apply Job!