Mgr, Engineering

Thrivent is seeking an experienced AI Engineering Manager to help lead the team that builds Thrivent’s enterprise AI/ML platform — the capabilities that product delivery teams across the organization use to develop, deploy, and operate AI solutions spanning classical machine learning, LLM/RAG applications, and agentic systems. The platform is built on Databricks for machine learning and data science and on AWS for production serving, with Amazon Bedrock and SageMaker powering LLM workloads. The team operates in a product operating model: the platform is the product, delivery teams are its customers, and the team partners with Product Management to drive a capability roadmap measured by adoption and business outcomes. This leader will inherit a working foundation — governed workspaces, feature stores, retrieval and RAG services, and standardized batch and real-time model serving — and help drive the platform’s next phases: evaluation and observability for LLM and agentic systems, automated governance fit for a regulated financial services environment, agent development capabilities, and platform cost management. The role will lead one or more platform capability areas (for example, model lifecycle and serving; GenAI and retrieval services; evaluation and observability; or agent platform), in partnership with AI engineering leadership and peer managers. Success in this role is defined by building resilient, observable, and cost-efficient platform capabilities that delivery teams adopt and that deliver measurable business value, while fostering a strong, healthy engineering culture. This leader will manage experienced engineers and specialists with significant autonomy, help establish the practices that shape how AI solutions are developed and operated at Thrivent, and lead critical conversations with internal and external partners in support of Thrivent’s broader technology and business goals. DUTIES & RESPONSIBILITIES: Platform & Solution Leadership Review AI/ML and platform solution designs — classical ML, LLM/RAG, and agentic systems — and provide guidance on scalability, security, cost, and compliance across Databricks and AWS Shape reference architectures and reusable, paved-road patterns (training pipelines, deployment templates, retrieval services, repository bootstrapping) that make the right way the easy way for delivery teams Maintain strong technical fluency in AI/ML systems; able to read code and guide best practices across model integration, APIs, and platform services Apply strong problem-solving and analytical skills to guide teams through complex AI/ML and platform challenges Product Operating Model & Customer Enablement Partner closely with Product Management to define strategies, operating plans, roadmaps, targets, and measures for the platform capabilities the team owns Treat the platform as a product: understand the needs of Thrivent’s delivery teams, drive adoption through enablement, documentation, and support, and measure success by customer outcomes Help set the product and platform technology vision in partnership with AI engineering leadership; represent the business value of platform investments and influence prioritization in the roadmap Support the team’s agile practices; engage in sprint demos and understand both the outcomes sought and the technology delivered Build strong working relationships with peers across teams; proactively identify cross-team challenges and empower teams to solve them collaboratively Engineering Standards & Operational Excellence Champion engineering excellence across AI/ML and platform development, including code review, testing, CI/CD, MLOps, observability, and reliability practices Build evaluation and observability into the platform as first-class capabilities for LLM and agentic systems, including automated evaluation, drift monitoring, and tracing Partner with model risk, security, and compliance functions to automate governance: risk-tier classification, policy-gated promotion, and audit-ready evidence Own the operational health of the team’s services: monitoring and alerting, serving as an escalation point for production incidents, and prioritizing work to maintain and continuously improve product health Technology Strategy & Vendor Selection Stay ahead of trends in AI/ML, platform engineering, and cloud (AWS), assess their impact on business capabilities and strategy, and create space for teams to experiment with and adopt emerging techniques Guide build-versus-buy decisions and tool selection for the team’s capability areas; define selection criteria with the team and manage associated technology vendor and consulting relationships People Leadership Hold regular 1:1s and team meetings; provide constructive feedback, guidance, and coaching to help engineers grow their skills and experience Provide career planning advice and create development plans that leverage engineers’ skills and capabilities and provide learning opportunities Recruit, develop, and sustain a high-performing team while promoting a culture of shared accountability, operational excellence, and partnership across the organization; plan ahead for future people needs, including selecting and engaging consulting partners Create a positive team environment where individuals have psychological safety and work collaboratively while understanding, respecting, challenging, and appreciating each other’s ideas Model Thrivent’s leadership competencies of courage, collaboration, and commitment, while supporting a culture that represents the Thrivent purpose, promise, and values, ensuring Thrivent’s trust and reputation remain strong with its clients Manage a team of direct and indirect staff ​ QUALIFICATIONS & SKILLS: Required: Bachelor’s degree in Computer Science or other technical field or equivalent work experience 8+ years of progressively responsible positions in Information Technology including 5+ years’ experience in IT discipline, e.g., customer relationship management, portfolio strategy and roadmap development. 3+ years of leadership experience in all aspects of a specific IT discipline, e.g. IT/LOB customer relationship management, portfolio strategy and/or demand management. 3+ years’ management/supervisory experience in specific IT functional area discipline, e.g. applications development or equivalent skills leading major technical projects with accountability for enforcing talent management needs and performance standards. Demonstrated leadership and experience managing multidiscipline, high-performance work teams. Strong competency in project management and execution of multiple or large projects. Experience working with customers to develop solutions to complex business problems. Proven ability to communicate effectively with internal/external stakeholders to support business initiatives. Proven ability to function in an environment which requires flexibility, good judgment, and intelligent decision making, often based on limited information and/or extreme conditions. Ability to formulate, implement and evaluate plans, programs and procedures applicable to customer relationships and demand management. Preferred: Hands-on experience building or operating production ML or LLM systems, with working fluency in modern AI patterns — RAG, agentic systems, and model lifecycle/MLOps — sufficient to credibly review designs and code Experience with the platform’s core stack: Databricks (including MLflow and Unity Catalog) and AWS (including Amazon Bedrock and SageMaker), along with modern CI/CD and infrastructure-as-code tooling Experience leading internal platform, ML platform, or developer-experience teams, including platform-as-a-product practices and adoption/outcome metrics Familiarity with evaluation and observability for LLM and agentic systems (automated evaluation, hallucination detection, drift monitoring, tracing) Familiarity with agentic AI patterns such as Model Context Protocol (MCP), multi-agent orchestration, and human-in-the-loop design Experience with AI governance, model risk management, or responsible AI practices in financial services or another regulated industry Financial Services industry experience Pay Transparency Thrivent’s long-term growth depends on attracting, rewarding, and retaining people who are committed to helping others thrive with purpose. We accomplish this by offering a wide variety of market competitive compensation programs to attract, reward, and retain top talent. The applicable salary or hourly wage range for this full-time role is $139,455.00 - $188,676.00 per year, which factors in various geographic regions. The base pay actually offered will be determined by a variety of factors including, but not limited to, location, relevant experience, skills, and knowledge, business needs, market demand, and other factors Thrivent deems important. Thrivent is unique in our commitment to helping people to be wise with money and live balanced and generous lives. That extends to our benefits. The following benefits may be offered: various bonuses (including, for example, annual or long-term incentives); medical, dental, and vision insurance; health savings account; flexible spending account; 401k; pension; life and accidental death and dismemberment insurance; disability insurance; supplemental protection insurance; 20 days of Paid Time Off each year; Sick and Safe Time; 10 paid company holidays; Volunteer Time Off; paid parental leave; EAP; well-being benefits, and other employee benefits. Eligibility for receipt of these benefits is subject to the applicable plan/policy documents. Thrivent’s plans/policies are subject to change at any time at Thrivent’s discretion. Thrivent provides Equal Employment Opportunity (EEO) without regard to race, religion, color, sex, gender identity, sexual orientation, pregnancy, national origin, age, disability, marital status, citizenship status, military or veteran status, genetic information, or any other status protected by applicable local, state, or federal law. This policy applies to all employees and job applicants. Thrivent is committed to providing reasonable accommodation to individuals with disabilities. If you need a reasonable accommodation, please let us know by sending an email to [email protected] or call 800-847-4836 and request Human Resources. #Remote Apply To This Job