[Remote] Client Partner, Scaled Accounts

Note: The job is a remote job and is open to candidates in USA. Augury is a leader in Industrial AI, helping manufacturers leverage real-time production insights for efficiency. They are seeking a Scale Client Partner to manage a high-volume portfolio of customers, focusing on retention, renewal predictability, and delivering consistent customer value at scale.

Responsibilities

• Manage a portfolio of SMB and mid market accounts, prioritizing engagement based on renewal timing, customer health, risk signals, and growth potential
• Own end to end renewal execution, including forecasting, stakeholder alignment, risk mitigation, pricing coordination, and deal closure
• Drive scalable customer engagement through standardized programs, value-based communication, and proactive identification of retention and expansion opportunities
• Maintain accurate account data, forecasting, and operational discipline within Gainsight and Salesforce, ensuring visibility across customer activity and outcomes
• Partner cross functionally with Sales, Technical Success, Support, and Product teams to coordinate renewals, resolve risks, and support customer retention and growth

Skills

• 5–8+ years of experience in Customer Success, Account Management, or Renewal Management within software and/or hardware environments
• Experience managing high-volume customer portfolios with responsibility for renewals, forecasting, retention, and risk mitigation
• Experience operating within structured, scalable customer engagement models and repeatable processes
• Ability to interpret customer health, usage, and risk signals to drive prioritization and action
• Strong written and verbal communication skills, with the ability to communicate value clearly across a broad customer base
• Technical aptitude and ability to connect product capabilities to customer business outcomes
• Experience in industrial manufacturing, digital transformation, or process optimization environments

Benefits

• Flexible PTO
• Medical/dental/vision insurance
• 401(k) match
• Stock options
• Paid parental leave
• WFH and phone stipend

Company Overview