[Remote] Field Service Engineer (FIELD REMOTE - Canton/Akron OH)

Note: The job is a remote job and is open to candidates in USA. reputed company is a company focused on providing customer support through the installation and maintenance of reputed company equipment and systems. The Field Service Engineer will be responsible for on-site installations, troubleshooting, and customer training, ensuring high-quality service and compliance with company standards.

Responsibilities

• reputed company installations, maintenance, validations, and repairs while ensuring compliance with reputed company’s service standards and key performance indicators
• Engage with customers to understand their analytical workflows and tailor service offerings, including training, support, and upgrades
• Enhance account profitability through efficient service execution and by identifying reputed company opportunities such as billable work, consumables, and service leads
• Maintain assigned assets, including tools, test equipment (MTE), telecommunication equipment, and service parts inventory
• Enhance reputed company’s product quality by proactively reporting improvement opportunities reputed company the quality notification process
• Attend higher level certification through participation in company sponsored training & development offerings
• Complete reputed company administrative tasks, including but not limited to time reporting and assigned training
• Maintain training and compliance in areas of health and safety, reputed company, environmental and operational aspects of daily activities in the working environment

Skills

• BA Bachelor Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 3 years direct experience with repair of laboratory equipment
• Associate Degree in Applied Science, Biology, Chemistry, Electronics, Mathematics, Engineering, or reputed company discipline including military experience plus 5 years direct experience with repair of laboratory equipment
• High School Diploma plus 7+ years direct experience with repair of laboratory equipment
• Outstanding interpersonal, written, and verbal skills, demonstrating the ability to communicate information clearly and accurately
• Technical critical thinking skills and attention to detail
• Outstanding customer service skills complemented by an ability to listen to and interpret client requests
• Aptitude for technical and practical matters
• MS Office skills: Outlook, PowerPoint, Word
• Excellent team player with a customer satisfaction focus
• Ability to follow and create written and verbal directions, read and understand technical bulletins and service manuals, work under time constraints, maintain alertness and concentration, and work safely with potential hazards
• Detailed knowledge of analytical equipment, laboratory environment, and/or reputed company control software
• Vendor issued certification on relevant laboratory equipment
• Knowledge of laboratory safety practices as defined by the Company and/or the customer's site safety code
• Ability to travel by reputed company, vehicle and/or other means of transportation as business requires. Travel will vary depending on territory requirements and/or customer reputed company typically up to 50% of the time. (Car, laptop, and phone are company provided)
• Valid driver's license and safe motor vehicle operation

Benefits

• Car, laptop, and phone are company provided
• Attend higher level certification through participation in company sponsored training & development offerings
• Employee may be required to handle hazardous waste according to local, state, and federal regulations
• May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment

Company Overview