[Remote] Regional Account Manager, EAST

Note: The job is a remote job and is open to candidates in USA. Tempus AI is dedicated to advancing the healthcare industry through precision medicine. They are seeking a Regional Account Manager to lead a team in expanding client relationships, ensuring satisfaction, and driving account growth through strategic management and collaboration.

Responsibilities

• Lead and mentor a team of Clinical Account Associates in the execution of their duties to gain, retain, and support clients as part of the customer success organization
• Collaborate with the Customer Success leadership to ensure comprehensive support, including sample and order tracking, and to escalate and resolve issues efficiently
• Oversee the onboarding process for new clients, ensuring best practices are followed and partnerships with sales representatives are leveraged
• Collaborate with sales to identify and capitalize on opportunities for Tempus's algorithmic tests and add-ons
• Drive initiatives to improve workflow efficiencies and support care teams with effective ordering methods and workflows
• Analyze highest opportunities for retention in areas and coach teams to improve care teams workflow, in turn improving pTaT and customer experience
• Promote the adoption of online ordering through Tempus Hub and EMR integrations among the client base
• Conduct competitive analysis and collect feedback from accounts and sales representatives to continuously improve the Tempus experience
• Build and maintain strong client relationships through on-site support and regular, proactive communication

Skills

• Bachelor's degree in Biology, Life Science, Business, Healthcare Administration, or a related field; Master's degree preferred
• 5+ years of experience in account management or sales within the healthcare or biotechnology industry, with at least 2 years in a leadership role
• Demonstrated success in client retention and account growth
• In-depth knowledge of healthcare data, AI applications, and the competitive landscape
• Exceptional communication, negotiation, and presentation skills
• Travel as needed for client engagement and team support

Benefits

• Incentive compensation
• Restricted stock units
• Medical and other benefits depending on the position

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